Sustainability Topics

Sustainability Data

Organization Profile

Initiatives to address the working environment

Initiatives to address Corporate Governance

Initiatives to Address the Environment

Other Initiatives

Organization Profile

Financial Highlights

The major financial indicators of the T&D Insurance Group can be viewed in the graphs and tables, and the information on the Results of Operation, Balance Sheet, Embedded Value (EV), and Per Share Indices have been posted.

Credit Ratings

T&D Holdings and the three life insurance companies of the T&D Insurance Group have obtained ratings as follows.
Each of the ratings are assessed by an independent credit rating agency in regards to the certainty of an obligor to honor its financial obligations by T&D Holdings, and the Ability to Pay Insurance Claims by the insurance company. Ratings are shown clearly in alphabetize signs etc.

Insurance Payout Amount

FY2019 Insurance claim Benefit (hospitalization, surgery, etc.) Annuity Total
Consolidated (billion yen) 363.0 150.0 273.5 786.7

* Amounts under 100 million yen are rounded off

Initiatives to address the working environment

Employment of People with Disabilities

Employment of People with Disabilities at the Three Life Insurance Companies
FY2017 FY2018 FY2019
Employment rate of people with disabilities (%) 2.42 2.56 2.52

Taking of Maternity, Childcare Leave and Nursing Care Leave

Taking of Maternity, Childcare Leave and Nursing Care Leave at the Three Life Insurance Companies
FY2017 FY2018 FY2019
No. of employees taking maternity leave Total 333 383 386
Number of employees eligible to take childcare leave Total 455 483 499
Men 122 100 113
Women 333 383 386
No. of employees taking childcare leave Total 444 465 484
Men 121 100 113
Women 323 365 371
No. of employees taking nursing care leave Total 20 6 1
Men 1 0 0
Women 19 6 1

* Taking of Maternity and Childcare Leave at the Three Life Insurance Companies

* The number of administrative personnel of the three life insurance companies who have returned to work after taking childcare leave is as follows.

  • Fiscal 2017 196 (98.0%) (Men 126 (100%), Women 70 (94.6%))
  • Fiscal 2018 202 (95.3%) (Men 118 (100%), Women 84 (89.4%))
  • Fiscal 2019 196 (96.1%) (Men 108 (100%), Women 88 (91.7%))

Taking Paid Leave

Number of Administrative Personnel of the Three Life Insurance Companies Taking Paid Leave
FY2017 FY2018 FY2019
Average number of paid leave days taken 13.2 14.0 15.4

Workforce Composition

Employee Composition by Age Group
Number of employees March 31, 2018 March 31, 2019 March 31, 2020
Total (men and women) Total 18,394 17,979 17,525
Under 30 2,442 2,473 2,420
30-50 8,871 8,455 7,900
Over 50 7,081 7,051 7,137
Men Total 3,539 3,514 3,380
Under 30 347 371 397
30-50 2,146 2,026 1,784
Over 50 1,046 1,117 1,199
Women Total 14,855 14,465 14,077
Under 30 2,095 2,102 2,023
30-50 6,725 6,429 6,116
Over 50 6,035 5,934 5,938

Number of People Hired /Number Leaving Employment

Number Hired
FY2017 FY2018 FY2019
Number of People Percentage compared to number of employees at fiscal year end Number of People Percentage compared to number of employees at fiscal year end Number of People Percentage compared to number of employees at fiscal year end
Total (men and women) Total 242 4.22% 305 5.30% 277 4.85%
Under 30 186 3.24% 271 4.71% 247 4.33%
30-50 36 0.63% 30 0.52% 23 0.40%
Over 50 20 0.35% 4 0.07% 7 0.12%
Men Total 116 2.02% 110 1.91% 103 1.81%
Under 30 84 1.46% 92 1.60% 86 1.51%
30-50 17 0.30% 15 0.26% 11 0.19%
Over 50 15 0.26% 3 0.05% 6 0.11%
Women Total 126 2.20% 195 3.39% 174 3.05%
Under 30 102 1.78% 179 3.11% 161 2.82%
30-50 19 0.33% 15 0.26% 12 0.21%
Over 50 5 0.09% 1 0.02% 1 0.02%

* Number of administrative personnel hired employment at the three life insurance companies in fiscal 2019. All percentages are based on the number of employees as of March 31, 2020.

Turnover
FY2017 FY2018 FY2019
Number of People Percentage compared to number of employees at fiscal year end Number of People Percentage compared to number of employees at fiscal year end Number of People Percentage compared to number of employees at fiscal year end
Total (men and women) Total 271 4.72% 295 5.13% 315 5.52%
Under 30 67 9.82% 62 7.90% 97 11.29%
30-50 72 2.01% 101 2.98% 100 3.16%
Over 50 132 8.97% 132 8.37% 118 7.00%
Men Total 125 3.88% 160 5.04% 144 4.60%
Under 30 20 6.08% 26 7.65% 35 9.49%
30-50 32 1.56% 53 2.76% 46 2.58%
Over 50 73 8.65% 81 8.87% 63 6.43%
Women Total 146 5.80% 135 5.23% 171 6.64%
Under 30 47 13.31% 36 8.09% 62 12.65%
30-50 40 2.60% 48 3.27% 54 3.92%
Over 50 59 9.41% 51 7.67% 55 7.79%

* Number of administrative personnel hired and leaving employment at the three life insurance companies in fiscal 2019. All percentages are based on the number of employees as of March 31, 2020.

* The number of persons leaving employment includes those who have reached mandatory retirement age, those who have left to assume posts as officers, and those who have died.

Workforce Diversity Data
FY2017 FY2018 FY2019
Average years employed by the company for female employees 17.7 18.0 18.1
Average years employed by the company for male employees 17.7 18.7 19.2

Calculations are based on data from three core life insurance companies.

Labor Unionization

Labor Unionization of the Administrative Personnel of the Three Life Insurance Companies
FY2017 FY2018 FY2019
Labor unionization rate (%) 80.0 80.2 79.9

Acquisition of Health Management Qualifications

Number of Administrative Staff at the Group’s Three Life Insurance Companies Who Acquired Qualifications
FY2017 FY2018 FY2019
1,120 1,133 1,111

* Number of eligible employees at the end of the fiscal year

Occurrence of Occupational Accidents

Number of Administrative Personnel at the Group’s Three Life Insurance Companies Who Suffered Occupational Accidents
FY2017 FY2018 FY2019
53 50 34
Number of Deaths from Occupational Accidents of Employees at the Group’s Three Life Insurance Companies
FY2017 FY2018 FY2019
0 0 0

Education and Training

average amount spent per full time employee on training and development
14,945 yen
average hours per full time employee of training and development
13.8 hours

* Human capital training at the Group’s three life insurance companies.

Initiatives to Address Corporate Governance

Number of Directors

Chairman of the board of directors President
Term of Office of Directors(excluding Directors who are Audit& Supervisory Committee Members) The term of office of Directors(excluding Directors who are Audit& Supervisory Committee Members) shall expire upon conclusion of the Ordinary General Meeting of Shareholders held regarding the last business year ending within one (1) year after their election.
Directors Total 14
Men 13
Women 1
Outside directors 5 (including one woman)
Activities of outside directors
(FY2019)
The Board of Directors makes necessary statements as appropriate based on a global perspective and advanced knowledge as a group comprising corporate managers with experience in corporate management, as well as expertise cultivated as university professors with experience in corporate legal departments, expertise as attorneys, or as partners in foreign-owned consulting firms.
Additionally, as the chair or members of the Nomination and Compensation Committee, which is an advisory body to the Board of Directors, they present valuable views relating to the selection of the Representative Director and President, selection of directors and audit & supervisory board members of the Company and our main subsidiaries, their compensation, etc.
Activities also include regular exchanges of views with the representative director, the independent financial auditor, the heads of the divisions under their supervision, the directors and executive officers of major subsidiaries, and outside officers of major subsidiaries, and visits to business offices of major subsidiaries.

Number of Audit & Supervisory Board Members

Audit & supervisory board members Total 4
Men 4
Women 0
Outside audit & supervisory board members 2
Activities of outside audit & supervisory board members
(FY2019)
Made necessary statements as appropriate at meetings of Board of Directors and Audit & Supervisory Board, based on expertise as attorney. Activities also include regular exchanges of views with the representative director, the independent accounting auditor, the heads of the divisions under their supervision, the directors and executive officers of major subsidiaries, and outside officers of major subsidiaries, and visits to business offices of major subsidiaries. As a result of a resolution to amend the Articles of Incorporation at the 16th Ordinary General Meeting of Shareholders held on June 25, 2020, the Company transitioned to a company with an audit and supervisory committee on the same date. There are five directors who are members of the Audit and Supervisory Committee, three of whom are outside directors.

Number of Employees

Number of Employees (consolidated basis)
Business sector March 31, 2018 March 31, 2019 March 31, 2020
Insurance and insurance-related businesses 18,546(1,095) 18,275(960) 17,827(945)
Investment-related businesses 442(23) 435(19) 450(15)
Administration-related businesses 769(85) 779(61) 781(55)
Total 19,757(1,203) 19,489(1,040) 19,058(1,015)

* The number of employees shows the number of employed staff excluding executive officers. The number of part-time workers is shown in parentheses as an annual average, which is not included in the number of employees.

* The figures for part-time workers differ from the "Financial Report" due to the rounding-off process.

Number of Employees and Number of People Hired(group total)
No. of employees No, of people hired
March 31, 2018 March 31, 2019 March 31, 2020 FY2017 FY2018 FY2019
No. of employees Total 18,394 17,979 17,525 3,913 3,773 3,377
Men 3,539 3,514 3,445 186 190 159
Women 14,855 14,465 14,080 3,727 3,583 3,218
Sales representatives Total 12,656 12,226 11,817 3,671 3,468 3,100
Men 320 341 312 70 80 56
Women 12,336 11,885 11,505 3,601 3,388 3,044
Administrative Total 5,738 5,753 5,708 242 305 277
Men
(Managers)
3,219
(2,138)
3,173
(2,069)
3,133
(2,108)
116 110 103
Women
(Managers)
2,519
(387)
2,580
(405)
2,575
(432)
126 195 174

* Managers include general managers section heads at the head offices, deputy office heads and assistant managers, etc. to directors and other executives.

Whistleblower System

Number of Calls Received by the T&D Insurance Group Helpline
FY2017 FY2018 FY2019
269 243 258

Holding of Various Conferences

Holding of Various Conferences (FY2019)
Number of times committee met Attendance Attendance rate Main members and attendees
Board of directors 24 times 99.5% Directors and Audit & Supervisory Board members
Board of corporate auditors 19 times 100.0% Audit & supervisory board members
Executive Committee
(Renamed “Executive Management Board” in July 2020)
61 times 97.05% President, vice president and executive officers
Group management committee
(Renamed “Group Strategy Board” in July 2020)
23 times 98.91% President, executive officers in charge of the business planning units and business management units, and the presidents of the Group's three life insurance companies, etc.

Political contributions

FY2017 FY2018 FY2019
0 yen 0 yen 0 yen

* T&DHoldings

Initiatives to Address the Environment

Environmental Performance Data

CO2Emissions
FY2017 FY2018 FY2019
Scope 1 (Direct emissions) 1,893 t 1,816 t 1,746 t ★
(1,816 t) (1,746 t)
Scope 2 (Indirect emissions) 48,453 t 47,553 t 44,501 t ★
(47,381 t) (44,336 t)
Scope 3 (Others) 6,477 t 24,997 t 48,856 t ★
(6,539 t) (6,425 t)
Category 1 (Purchased goods and services) 239 t 237 t ★
Category 2 (capital goods) 11,363 t 35,316 t ★
Category 3
(fuel-and energy-related activities)
3,853 t 4,021 t 3,967 t ★
(4,006 t) (3,954 t)
Category 5 (Waste generated in operations) 56 t 46 t 40 t ★
Category 6 (Business travel) 2,568 t 2,486 t 2,478 t ★
Category 7 (Employee commuting) 6,843 t 6,818 t ★
Total 56,823 t 74,365 t 95,103 t ★
(55,735 t) (52,507 t)

★Indicates limited verification has been carried out by a third party.

From FY2018, the scope of calculation has been expanded to the T&D Group. As a reference, figures for FY2018 and later include the value calculated according to the scope of FY2017 in parentheses.

Starting in FY2018, categories 1, 2, and 7 were added to Scope 3.

Data coverage: fraction of Group employees included in the target employee set 100%(98.05% in FY2017)

Electricity Consumption
FY2017 FY2018 FY2019
Electricity consumption 96,486 MWh 98,929 MWh 96,191 MWh ★
(98,532 MWh) (95,815 MWh)
Total floor space (including portion for tenant use) 878,751 m2 935,830 m2 940,708 m2
(932,685 m2) (937,567 m2)

★Indicates limited verification has been carried out by a third party.

From FY2018, the scope of calculation has been expanded to the T&D Group. As a reference, figures for FY2018 and later include the value calculated according to the scope of FY2017 in parentheses.

Data coverage: fraction of Group employees included in the target employee set 100%(98.05% in FY2017)

Water Consumption
FY2017 FY2018 FY2019 ★
Water consumption (Utility + reclaimed water) 31,800 m3 48,300 m3 49,900 m3
Reclaimed water usage rate 2.5% 1.6% 1.4%

★Indicates limited verification has been carried out by a third party.

Data coverage: fraction of Group employees included in the target employee set (45.50%)

For details regarding the calculation method, see the scope and calculation methods in “Environmental Performance Data” and “Group-wide Targets and Results.”

Waste Generated & Recycling Rate
Paper waste FY2017 FY2018 FY2019 ★
Total amount 421 t 346 t 301 t
Recycling rate 80.7% 75.4% 71.8%
Non-paper waste FY2017 FY2018 FY2019 ★
Total amount 102 t 101 t 81 t
Recycling rate 64.5% 57.1% 62.6%

★Indicates limited verification has been carried out by a third party.

Data coverage: fraction of Group employees included in the target employee set (45.50%)

Group-wide Targets and Results

Electricity Consumption (new standard)
Baseline(FY2016) [Reference]FY2018 FY2019
Electricity consumption 97,223,000 kWh 97,998,000 kWh 95,360,000 kWh ★
Total floor space 875,682 m2 932,685 m2 937,567 m2
Per unit of floor space 111.0 kWh/m2 105.1 kWh/m2 101.7 kWh/m2
Compared to baseline 94.70% 91.6%
(⊿5.3%) (⊿8.4%)

* As nearly all of the Group’s CO2 emissions (Scope 1 + 2) are derived from the usage of purchased electricity, we have set targets for reducing electricity use and controlling energy consumption, with the aim of reducing our CO2 emissions.

* Achieving our target reduction in electricity consumption will reduce CO2 emissions by more than 10% by fiscal 2027, relative to Group-specific consumption level in fiscal 2016. Moreover, if the CO2 reduction target (emissions coefficient) of the Federation of Electric Power Companies of Japan is achieved, the total combined reduction will amount to 33% or more (based on the Company’s calculations).

* The reduction target is based on the premise that the CO2 reduction target of the Federation of Electric Power Companies of Japan is achieved. It is equivalent to the reduction target (services/commercial buildings sectors) based on the scientific ground, combined with the relevant portion.

* Starting in FY2019, the measurements include Pet & Family Insurance.

Data coverage: fraction of Group employees included in the target employee set (100%)

Total amount of office paper purchased

★Indicates limited verification has been carried out by a third party.

Data coverage: fraction of Group employees included in the target employee set (88.07%)

Office Paper Consumption
Reference: Change over the last three years under old standard First fiscal year status under current standard
FY2016 FY2017 FY2018 FY2019 ★ Progress made
123.1 t 127.2 t 130.4 t 129.43 t Approx. 9% reduction from baseline
  • Baseline: Five-year average from FY2014 to FY2018 (142.20 t)
  • Target: Cut five-year average from FY2019 to FY2023 by 12% compared to the baseline value.

* Starting from FY2019, the figures include Pet & Family Insurance Co., Ltd.

* Total amount of office paper purchased

* Data coverage: fraction of Group employees included in the target employee set (88.23%)

Green Purchasing Ratio
FY2017 FY2018 FY2019
95.7% 94.5% 94.2%
(Target exceeded by 14.2%)

Applies to purchases through online purchasing systems

Data coverage: fraction of Group employees included in the target employee set (88.08%)

Scope and Calculation Methods of Environmental Performance Data and Group-wide Targets and Results

Scope of Environmental Performance Data and Group-wide Targets and Results
Disclosure item Scope
Environmental performance data CO2 emissions Scope 1 (Direct emissions) T&D Group (since FY2018); major Group companies (FY2017 and earlier)
Scope 2 (Indirect emissions) T&D Group (since FY2018); major Group companies (FY2017 and earlier)
Scope 3 (Others)
Category 1 (Purchased goods and services) Major Group business sites and Pet & Family Insurance, excluding sales offices and branches of Taiyo Life and Daido Life (added FY2018)
Category 2 (capital goods) T&D Group (added FY2018)
Category 3 (fuel-and energy-related activities) T&D Group (since FY2018); major Group companies (FY2017 and earlier)
Category 5 (Waste generated in operations) Major Group buildings
Category 6 (Business travel) T&D Group
Category 7 (Employee commuting) T&D Group (added FY2018)
Electricity consumption (Total floor space) T&D Group (since FY2018); major Group companies (FY2017 and earlier)
Water Consumption Major Group buildings
Waste Generated & Recycling Rate Major Group buildings
Group-wide targets and results Electricity consumption T&D Holdings, core Group companies and Pet & Family Insurance
Office paper use Major Group business sites and Pet & Family Insurance, excluding sales offices and branches of Taiyo Life and Daido Life
Green Purchasing Ratio Major Group buildings
Calculation scope Group companies, business sites, and buildings included in the calculation scope
T&D Group
  • - T&D Holdings, Taiyo Life, Daido Life, T&D Financial Life, T&D Asset Management, T&D Information System
  • - Buildings owned by Taiyo Life and Daido Life (including tenant leases)
  • - Pet & Family Insurance, T&D Confirm, Toyo Insurance Agency, Daido Management Service, T&D Lease, Taiyo Credit Guarantee, T&D Customer Services, Nihon System Shuno, Zenkoku Business Center
Major Group companies
  • - T&D Holdings, Taiyo Life, Daido Life, T&D Financial Life, T&D Asset Management, T&D Information System
  • - Buildings owned by Taiyo Life and Daido Life (including tenant leases)
Core Group companies
  • - Taiyo Life, Daido Life, T&D Financial Life, T&D Asset Management
Major Group business sites
  • - Each business site of T&D Holdings, Taiyo Life, Daido Life, T&D Financial Life and T&D Asset Management (excluding tenant leases of buildings owned by Taiyo Life and Daido Life)
Major Group buildings
  • - Tokyo Nihombashi Tower, Daido Life Osaka Head Office Building, Taiyo Life Nihonbashi Building, Taiyo Life Urawa Building, Hamamatsucho Building, Mita Bellju Building

Note: The data for FY2013-FY2015 includes the data for the Shiodome Shiba-Rikyu Building (formerly the Head Office).

Calculation Methods of Environmental Performance Data and Group-wide Targets and Results
Disclosure item Calculation method
Environmental performance data
CO2 emissions Scope 1 (Direct emissions) The figures were calculated by multiplying the measured energy input by the predetermined coefficient in accordance with the Greenhouse Gas Emission Volume Calculation, Reporting, and Disclosing System. (The measured energy input comprises the measured gas, heavy oil, and kerosene.)
Scope 2 (Indirect emissions) As above. (The measured energy input comprises the measured electric power, steam, and hot and cold water.)
Scope 3 (Others) Group-wide Basic Guidelines Ver. 2.3 regarding the measurement of greenhouse gas emissions generated by the supply chain.
They are measured on the basis of directives from the Ministry of the Environment and the Ministry of Economy, Trade and Industry.
Category 1 (Purchased goods and services) Calculated by multiplying the office paper use by the predetermined coefficient.
Category 2 (capital goods) Calculated by multiplying the expenditure for purchased capital goods, excluding land, by the predetermined coefficient.
Category 3 (fuel-and energy-related activities) The figures were calculated by multiplying the measured input of electric power, steam, and hot and cold water by the predetermined coefficient.
Category 5 (Waste generated in operations) Calculated by multiplying the waste generated by the predetermined coefficient.
Category 6 (Business travel) Calculated by multiplying the number of Group personnel at the end of the fiscal year by the predetermined coefficient.
Category 7 (Employee commuting) Calculated by multiplying the number of Group personnel by employment type and urban development level at the end of the fiscal year, by the predetermined coefficient.
Total The total emissions from the sum of Scope 1 (Direct emissions), Scope 2 (Indirect emissions), and Scope 3 (Others).
Electricity consumption The annual amount of office-use electricity purchased from each energy-supplying company is calculated in accordance with the law on the rationalization of energy consumption.
Water consumption The reportable item according to the environmental reporting guidelines of the Ministry of the Environment comprises the amount used on the invoices received from the water supply authorities.
Waste generated & recycling rate Group-wide Measured based on the Waste Disposal & Public Cleansing Law and other laws concerned with waste disposal and cleaning.
Waste generated Calculated according to the invoices received from waste disposal companies.
Recycling rate The recycled amount is calculated according to the invoices received from waste disposal companies, and the recycling rate is calculated by dividing the recycled amount by the waste generated.
Group-wide targets and results
Electricity consumption Calculated by using the annual amount of office-use electricity purchased, in accordance with the relevant energy-saving laws.
Office paper use A reportable item according to the environmental reporting guidelines of the Ministry of the Environment, and is calculated from the purchasing system data.

Independent Assurance Report

The T&D Insurance Group obtained third-party assurance from Ernst & Young ShinNihon LLC for fiscal 2019 data presented in section" Environmental Performance Data" and section" Group-wide Targets and Results" in accordance with the International Standard on Assurance Engagements (ISAE) 3000 (Revised) and 3410 (International Auditing and Assurance Standards Board).

Independent Assurance Report

Other Initiatives

Corporate Philanthropic Contributions

FY2017 FY2018 FY2019
Donations 15.55 million yen 20.38 million yen 8.47 million yen
Community Investments 222.67 million yen 228.00 million yen 236.43 million yen
Employee Volunteering 154.93 million yen 143.29 million yen 148.81 million yen
Management Overheads 11.38 million yen 9.80 million yen 6.40 million yen
Total 404.53 million yen 401.48 million yen 400.12 million yen

Activities to Respond to the Customer Feedback

Customer Complaints by Type (Taiyo Life)
Type of feedback FY2017 FY2018 FY2019
No. received % No. received % No. received %
New contracts 1,448 30.6% 1,719 30.4% 2,052 31.3%
Payment of premiums, etc. 312 6.6% 380 6.7% 406 6.2%
Conservation work 906 19.1% 1,032 18.2% 1,211 18.4%
Insurance claims
and benefits
950 20.1% 1,127 20.0% 1,272 19.4%
Others 1,104 23.3% 1,399 24.7% 1,616 24.7%
Total 4,720 100.0% 5,657 100.0% 6,557 100.0%

* "Complaints" refers to an expression of dissatisfaction by customers.

Customer Complaints by Type (Daido Life)
Type of feedback FY2017 FY2018 FY2019
No. received % No. received % No. received %
Purchase of life
insurance policy
1,383 13.0% 1,203 11.8% 919 11.8%
Payment of premiums 846 8.0% 736 7.2% 639 8.2%
Procedures after
making a contract
4,021 37.9% 3,816 37.5% 2,685 34.4%
Payment of insurance
claims and benefits
2,255 21.3% 2,170 21.4% 1,475 18.9%
Other 2,093 19.8% 2,240 22.0% 2,091 26.8%
Total 10,598 100.0% 10,164 100.0% 7,809 100.0%

* "Complaints" refers to customers’ complaints and dissatisfaction about products and services, and expressions of dissatisfaction. No. received may not total 100 as figures are rounded to two decimal places.

Customer Complaints by Type (T&D Financial Life)
Type of feedback FY2017 FY2018 FY2019
No. received % No. received % No. received %
New contracts 159 13.0% 205 17.6% 295 24.0%
Payment of premiums, etc. 75 6.2% 80 6.9% 95 7.7%
Procedures after
making a contract
481 39.5% 506 43.5% 500 40.6%
Insurance claims and benefits 275 22.6% 176 15.1% 156 12.7%
Others 229 18.8% 195 16.8% 185 15.0%
Total 1,219 100.0% 1,162 100.0% 1,231 100.0%

* "Complaints" refers to customers’ complaints and dissatisfaction about products and services, and expressions of dissatisfaction.