Sustainability Topics

Sustainability Data

Organization Profile

Initiatives to address the working environment

Initiatives to address Corporate Governance

Initiatives to Address the Environment

Other Initiatives

Organization Profile

Financial Highlights

The major financial indicators of the T&D Insurance Group can be viewed in the graphs and tables, and the information on the Results of Operation, Balance Sheet, Embedded Value (EV), and Per Share Indices have been posted.

Credit Ratings

T&D Holdings and the three life insurance companies of the T&D Insurance Group have obtained ratings as follows.
Each of the ratings are assessed by an independent credit rating agency in regards to the certainty of an obligor to honor its financial obligations by T&D Holdings, and the Ability to Pay Insurance Claims by the insurance company. Ratings are shown clearly in alphabetize signs etc.

Insurance Payout Amount

FY2020 Insurance claim Benefit (hospitalization, surgery, etc.) Annuity Total
Consolidated (billion yen) 401.7 146.5 261.4 809.7

* Amounts under 100 million yen are rounded off

Initiatives to address the working environment

Employment of People with Disabilities

Employment of People with Disabilities at the Three Life Insurance Companies
FY2018 FY2019 FY2020
Employment rate of people with disabilities (%) 2.56 2.52 2.60

Taking of Maternity, Childcare Leave and Nursing Care Leave

Taking of Maternity, Childcare Leave and Nursing Care Leave at the Three Life Insurance Companies
FY2018 FY2019 FY2020
No. of employees taking maternity leave Total 383 386 372
Number of employees eligible to take childcare leave Total 483 499 456
Men 100 113 84
Women 383 386 372
No. of employees taking childcare leave Total 465 484 415
Men 100 113 84
Women 365 371 331
No. of employees taking nursing care leave Total 6 1 3
Men 0 0 1
Women 6 1 2

* Taking of Maternity and Childcare Leave at the Three Life Insurance Companies

* The number of administrative personnel of the three life insurance companies who have returned to work after taking childcare leave is as follows.

  • Fiscal 2018 202 (95.3%) (Men 118 (100%), Women 84 (89.4%))
  • Fiscal 2019 196 (96.1%) (Men 108 (100%), Women 88 (91.7%))
  • Fiscal 2020 172(96.1%)(Men 84 (98.8%), Women 88(93.6%))

Taking Paid Leave

Number of Administrative Personnel of the Three Life Insurance Companies Taking Paid Leave
FY2018 FY2019 FY2020
Average number of paid leave days taken 14.0 15.4 16.1

Workforce Composition

Employee Composition by Age Group
Number of employees March 31, 2019 March 31, 2020 March 31, 2021
Total (men and women) Total 17,979 17,457 17,945
Under 30 2,473 2,420 2,880
30-50 8,455 7,900 8,000
Over 50 7,051 7,137 7,065
Men Total 3,514 3,380 3,379
Under 30 371 397 438
30-50 2,026 1,784 1,779
Over 50 1,117 1,199 1,162
Women Total 14,465 14,077 14,566
Under 30 2,102 2,023 2,442
30-50 6,429 6,116 6,221
Over 50 5,934 5,938 5,903

Number of People Hired /Number Leaving Employment

Number Hired
FY2018 FY2019 FY2020
Number of People Percentage compared to number of employees at fiscal year end Number of People Percentage compared to number of employees at fiscal year end Number of People Percentage compared to number of employees at fiscal year end
Total (men and women) Total 305 5.30% 277 4.85% 283 4.94%
Under 30 271 4.71% 247 4.33% 258 4.50%
30-50 30 0.52% 23 0.40% 20 0.35%
Over 50 4 0.07% 7 0.12% 5 0.09%
Men Total 110 1.91% 103 1.81% 113 1.97%
Under 30 92 1.60% 86 1.51% 99 1.73%
30-50 15 0.26% 11 0.19% 10 0.18%
Over 50 3 0.05% 6 0.11% 4 0.07%
Women Total 195 3.39% 174 3.05% 170 2.97%
Under 30 179 3.11% 161 2.82% 159 2.77%
30-50 15 0.26% 12 0.21% 10 0.18%
Over 50 1 0.02% 1 0.02% 1 0.02%

* Number of administrative personnel hired employment at the three life insurance companies in fiscal 2020. All percentages are based on the number of employees as of March 31, 2021.

Turnover
FY2018 FY2019 FY2020
Number of People Percentage compared to number of employees at fiscal year end Number of People Percentage compared to number of employees at fiscal year end Number of People Percentage compared to number of employees at fiscal year end
Total (men and women) Total 295 5.13% 315 5.52% 258 4.50%
Under 30 62 7.90% 97 11.29% 70 7.22%
30-50 101 2.98% 100 3.16% 66 2.18%
Over 50 132 8.37% 118 7.00% 122 7.02%
Men Total 160 5.04% 144 4.60% 140 4.51%
Under 30 26 7.65% 35 9.49% 24 5.80%
30-50 53 2.76% 46 2.58% 34 2.01%
Over 50 81 8.87% 63 6.43% 82 8.25%
Women Total 135 5.23% 171 6.64% 118 4.49%
Under 30 36 8.09% 62 12.65% 46 8.27%
30-50 48 3.27% 54 3.92% 32 2.40%
Over 50 51 7.67% 55 7.79% 40 5.38%

* Number of administrative personnel hired and leaving employment at the three life insurance companies in fiscal 2020. All percentages are based on the number of employees as of March 31, 2021.

* The number of persons leaving employment includes those who have reached mandatory retirement age, those who have left to assume posts as officers, and those who have died.

Voluntary turnover rate
FY2018 FY2019 FY2020
3.44% 4.12% 3.02%
Workforce Diversity Data
FY2018 FY2019 FY2020
Average years employed by the company for female employees 17.9 18.0 18.1
Average years employed by the company for male employees 18.4 19.0 19.3

Calculations are based on data from three core life insurance companies.

Labor Unionization

Labor Unionization of the Administrative Personnel of the Three Life Insurance Companies
FY2018 FY2019 FY2020
Labor unionization rate (%) 80.2 79.9 80.5

Acquisition of Health Management Qualifications

Number of Administrative Staff at the Group’s Three Life Insurance Companies Who Acquired Qualifications
FY2018 FY2019 FY2020
1,133 1,111 1,166

* Number of eligible employees at the end of the fiscal year

Occurrence of Occupational Accidents

Number of Administrative Personnel at the Group’s Three Life Insurance Companies Who Suffered Occupational Accidents
FY2018 FY2019 FY2020
50 34 34
Number of Deaths from Occupational Accidents of Employees at the Group’s Three Life Insurance Companies
FY2018 FY2019 FY2020
0 0 0

Absence

Absence of the Administrative Personnel of the Three Life Insurance Companies
  FY2018 FY2019 FY2020
Absentee Rate 0.50% 0.56% 0.62%

* Total days lost due to absenteeism / Total days scheduled to be worked

Education and Training

Average amount spent per full time employee on training and development
12,229 yen
Average hours per full time employee of training and development
6.6 hours

* Human capital training at the Group’s three life insurance companies.

Initiatives to Address Corporate Governance

Number of Directors

Chairman of the board of directors President
Term of Office of Directors(excluding Directors who are Audit and Supervisory Committee Members) The term of office of Directors(excluding Directors who are Audit and Supervisory Committee Members) shall expire upon conclusion of the Ordinary General Meeting of Shareholders held regarding the last business year ending within one (1) year after their election.
Directors Total 12
Men 11
Women 1
Outside directors 5 (including one woman)
Activities of outside directors
(FY2020)
Outside directors make necessary statements as appropriate based on their professional viewpoints and extensive knowledge and experience at the Board of Directors meetings. Outside directors comprise experienced corporate managers such as attorneys with expertise in corporate legal affairs and partners in foreign-owned consulting firms, as well as certified public accountants and representatives of financial holding companies.
Additionally, as the chair or members of the Nomination and Compensation Committee, which is an advisory body to the Board of Directors, they present valuable views relating to the appointment and dismissal of directors and Audit and Supervisory Board members of the Company and its direct subsidiaries (including succession planning) and matters relating to executive compensation, etc., reporting the results of their deliberations to the Board of Directors and offering their opinions as necessary.
Activities also include regular exchanges of views with the representative director, the independent auditor, the heads of the divisions under their supervision, and the representative directors of major subsidiaries.

Number of Audit and Supervisory Board Members

Audit and Supervisory Board members Total 5
Men 4
Women 1
Outside Audit and Supervisory Board members 3
Activities of outside Audit and Supervisory Board members
(FY2020)
Outside directors who are members of the Audit and Supervisory Board have a wealth of experience and knowledge as legal experts, accounting experts, and experienced corporate managers, and provide opinions as necessary at meetings of the Board of Directors and Audit and Supervisory Board. In addition to exchanging views with the representative director, the independent auditor, the heads of the divisions under their supervision, and the representative directors of major subsidiaries, they exchanged views with the corporate auditors of Group companies.

Number of Employees

Number of Employees (consolidated basis)
Business sector March 31, 2019 March 31, 2020 March 31, 2021
Insurance and insurance-related businesses 18,275(960) 17,827(945) 18,354(878)
Investment-related businesses 435(19) 450(15) 472(15)
Administration-related businesses 779(61) 781(55) 789(61)
Total 19,489(1,040) 19,058(1,015) 19,615(954)

* The number of employees shows the number of employed staff excluding executive officers. The number of part-time workers is shown in parentheses as an annual average, which is not included in the number of employees.

* The figures for part-time workers differ from the "Financial Report" due to the rounding-off process.

Number of Employees and Number of People Hired(group total)
No. of employees No, of people hired
March 31, 2019 March 31, 2020 March 31, 2021 FY2018 FY2019 FY2020
No. of employees Total 17,979 17,525 17,972 3,773 3,377 3,464
Men 3,514 3,445 3,395 190 159 158
Women 14,465 14,080 14,577 3,583 3,218 3,306
Sales representatives Total 12,226 11,817 12,239 3,468 3,100 3,181
Men 341 312 293 80 56 45
Women 11,885 11,505 11,946 3,388 3,044 3,136
Administrative Total 5,753 5,708 5,733 305 277 283
Men
(Managers)
3,173
(2,069)
3,133
(2,108)
3,102
(2,085)
110 103 113
Women
(Managers)
2,580
(405)
2,575
(432)
2,631
(454)
195 174 170

* Managers include general managers section heads at the head offices, deputy office heads and assistant managers, etc. to directors and other executives.

Whistleblower System

Number of Calls Received by the T&D Insurance Group Helpline
FY2018 FY2019 FY2020
243 258 320

Occurrence of harassment

Number of Occurrence of harassment(FY2021)
Item No.
Number of cases received 57
Number of cases certified harassment 4
Number of cases resolved during FY2021 4

* T&D Holdings and its directly owned subsidiaries

* Total of the T&D Insurance Group Helpline and the consultation desks etc.

Customer privacy protection

Number of complaints received about personal information(FY2021)
Item Overview No. of complaints received
Misdelivery Delivery to the wrong person 10
Third party disclosure Disclosure of confidential information to third party without the prior consent 11
Other Personal information-related complaints other than the above 117
Total 138

Holding of Various Conferences

Holding of Various Conferences (FY2020)
Number of times committee met Attendance Attendance rate Main members and attendees
Board of Directors 16 times 98.7% Directors
Audit and Supervisory Board 14 times 100.0% Directors (Audit and Supervisory Board members)
Executive Management Board 52 times 99.55% President, executive vice president, and executive officers in charge of specified areas of operations, etc.
Group Strategy Board 14 times 97.87% President, executive officers in charge of the business planning units and business management units, and the presidents of Taiyo Life and Daido Life, etc.

Political contributions

FY2018 FY2019 FY2020
0 yen 0 yen 0 yen

* T&DHoldings

Initiatives to Address the Environment

Environmental Performance Data

CO2Emissions
FY2018 FY2019 FY2020
Scope 1 (Direct emissions) 1,816 t 1,746 t 1,882 t ★
Scope 2 (Indirect emissions) 47,553 t 44,501 t 43,233 t ★
Scope 3 (Others) 24,997 t 48,856 t 34,035 t ★
Category 1 (Purchased goods and services) 239 t 237 t 184 t ★
Category 2 (capital goods) 11,363 t 35,316 t 16,630 t ★
Category 3
(fuel-and energy-related activities)
4,021 t 3,967 t 7,784 t ★
Category 5 (Waste generated in operations) 46 t 40 t 33 t ★
Category 6 (Business travel) 2,486 t 2,478 t 2,550 t ★
Category 7 (Employee commuting) 6,843 t 6,818 t 6,854 t ★
Total 74,365 t 95,103 t 79,150 t ★

★Indicates limited verification has been carried out by a third party.

Electricity Consumption
FY2018 FY2019 FY2020
Electricity consumption 98,929 MWh 96,191 MWh 96,711 MWh ★
Total floor space (including portion for tenant use) 935,830 m2 940,708 m2 954,207 m2

★Indicates limited verification has been carried out by a third party.

Water Consumption
FY2018 FY2019 FY2020 ★
Water consumption (Utility + reclaimed water) 48,300 m3 49,900 m3 44,200 m3
Reclaimed water usage rate 1.6% 1.4% 1.2%

★Indicates limited verification has been carried out by a third party.

Data coverage: fraction of Group employees included in the target employee set (45.57%)

For details regarding the calculation method, see the scope and calculation methods in “Environmental Performance Data” and “Group-wide Targets and Results.”

Waste Generated & Recycling Rate
Paper waste FY2018 FY2019 FY2020 ★
Total amount 346 t 301 t 249 t
Recycling rate 75.4% 71.8% 71.8%
Non-paper waste FY2018 FY2019 FY2020 ★
Total amount 101 t 81 t 76 t
Recycling rate 57.1% 62.6% 61.1%

★Indicates limited verification has been carried out by a third party.

Data coverage: fraction of Group employees included in the target employee set (45.57%)

Group-wide Targets and Results

CO2 Emissions
Baseline(FY2013) FY2020
CO2 emissions (Scope 1+2) 59,908 t 44,714 t
Total floor space 888,529 m2 950,959 m2
Per unit of floorspace 0.0674 t/m2 0.0470 t/m2
Compared to baseline 69.7%
(▲30.3%)

Data coverage: fraction of Group employees included in the target employee set (100%)

Electricity Consumption
Baseline(FY2016) [Reference]FY2018 FY2019 FY2020
Electricity consumption 97,223,000 kWh 97,998,000 kWh 95,360,000 kWh 95,813,000 kWh ★
Total floor space 875,682 m2 932,685 m2 937,567 m2 950,959 m2
Per unit of floor space 111.0 kWh/m2 105.1 kWh/m2 101.7 kWh/m2 100.8 kWh/m2
Compared to baseline 94.7%
(▲5.3%)
91.6%
(▲8.4%)
90.7%
(▲9.3%)

* As nearly all of the Group’s CO2 emissions (Scope 1 + 2) are derived from the usage of purchased electricity, we have set targets for reducing electricity use and controlling energy consumption, with the aim of reducing our CO2 emissions.

* The reduction target is based on the premise that the CO2 reduction target of the Federation of Electric Power Companies of Japan is achieved. It is equivalent to the reduction target (services/commercial buildings sectors) based on the scientific ground, combined with the relevant portion.

* Starting in FY2019, the measurements include Pet & Family Insurance.

Data coverage: fraction of Group employees included in the target employee set (100%)

Office Paper Consumption
FY2019 FY2020 ★ Progress made (average of FY2019 – FY2020)
129.43 t 100.70 t 80.9% (approx. 19.1% reduction from baseline)
  • Baseline: Five-year average from FY2014 to FY2018 (142.20 t)
  • Target: Cut five-year average from FY2019 to FY2023 by 12% compared to the baseline value.

* Starting from FY2019, the figures include Pet & Family Insurance Co., Ltd.

* Total amount of office paper purchased

* Data coverage: fraction of Group employees included in the target employee set (88.57%)

Green Purchasing Ratio
FY2018 FY2019 FY2020
94.5% 94.2% 91.9%
(target exceeded by 11.9%)

Applies to purchases through online purchasing systems

Data coverage: fraction of Group employees included in the target employee set (88.42%)

Scope and Calculation Methods of Environmental Performance Data and Group-wide Targets and Results

Scope of Environmental Performance Data and Group-wide Targets and Results
Disclosure item Scope
Environmental performance data CO2 emissions Scope 1 (Direct emissions) T&D Group (since FY2018); major Group companies (FY2017 and earlier)
Scope 2 (Indirect emissions) T&D Group (since FY2018); major Group companies (FY2017 and earlier)
Scope 3 (Others)
Category 1 (Purchased goods and services) Major Group business sites and Pet & Family Insurance, excluding sales offices and branches of Taiyo Life and Daido Life (added FY2018)
Category 2 (capital goods) T&D Group (added FY2018)
Category 3 (fuel-and energy-related activities) T&D Group (since FY2018); major Group companies (FY2017 and earlier)
Category 5 (Waste generated in operations) Major Group buildings
Category 6 (Business travel) T&D Group
Category 7 (Employee commuting) T&D Group (added FY2018)
Electricity consumption (Total floor space) T&D Group (since FY2018); major Group companies (FY2017 and earlier)
Water Consumption Major Group buildings
Waste Generated & Recycling Rate Major Group buildings
Group-wide targets and results CO2 emissions,
Electricity consumption
T&D Holdings, core Group companies and Pet & Family Insurance
Office paper use Major Group business sites and Pet & Family Insurance, excluding sales offices and branches of Taiyo Life and Daido Life
Green Purchasing Ratio Major Group buildings
Calculation scope Major group companies, business sites, and buildings included in the calculation scope
T&D Group
  • - T&D Holdings, Taiyo Life, Daido Life, T&D Financial Life, T&D Asset Management, T&D Information System
  • - Buildings owned by Taiyo Life and Daido Life (including tenant leases)
  • - Pet & Family Insurance, T&D Confirm, Toyo Insurance Agency, Daido Management Service, T&D Lease, Taiyo Credit Guarantee, T&D Customer Services, Nihon System Shuno, Zenkoku Business Center
Major Group companies
  • - T&D Holdings, Taiyo Life, Daido Life, T&D Financial Life, T&D Asset Management, T&D Information System
  • - Buildings owned by Taiyo Life and Daido Life (including tenant leases)
Core Group companies
  • - Taiyo Life, Daido Life, T&D Financial Life, T&D Asset Management
Major Group business sites
  • - Each business site of T&D Holdings, Taiyo Life, Daido Life, T&D Financial Life and T&D Asset Management (excluding tenant leases of buildings owned by Taiyo Life and Daido Life)
Major Group buildings
  • - Tokyo Nihombashi Tower, Daido Life Osaka Head Office Building, Taiyo Life Nihonbashi Building, Taiyo Life Urawa Building, Hamamatsucho Building, Mita Bellju Building

Note: The data for FY2013-FY2015 includes the data for the Shiodome Shiba-Rikyu Building (formerly the Head Office).

Calculation Methods of Environmental Performance Data and Group-wide Targets and Results
Disclosure item Calculation method
Environmental performance data
CO2 emissions Scope 1 (Direct emissions) The figures were calculated by multiplying the measured energy input by the predetermined coefficient in accordance with the Greenhouse Gas Emission Volume Calculation, Reporting, and Disclosing System. (The measured energy input comprises the measured gas, heavy oil, and kerosene.)
Scope 2 (Indirect emissions) As above. (The measured energy input comprises the measured electric power, steam, and hot and cold water.)
Scope 3 (Others) Group-wide Calculations are based on the Basic Guidelines for Calculating Greenhouse Gas Emissions through the Supply Chain Ver. 2.3, December 2017 (Ministry of the Environment and Ministry of Economy, Trade and Industry). In principle, we use the latest "Emissions Intensity Database" (Ministry of the Environment) for each fiscal year as the emission factor.
Category 1 (Purchased goods and services) Calculated by multiplying the office paper use by the predetermined coefficient.
Category 2 (capital goods) Calculated by multiplying the expenditure for purchased capital goods, excluding land, by the predetermined coefficient.
Category 3 (fuel-and energy-related activities) The figures were calculated by multiplying the measured input of electric power, steam, and hot and cold water by the predetermined coefficient.
Category 5 (Waste generated in operations) Calculated by multiplying the waste generated by the predetermined coefficient.
Category 6 (Business travel) Calculated by multiplying the number of Group personnel at the end of the fiscal year by the predetermined coefficient.
Category 7 (Employee commuting) Calculated by multiplying the number of Group personnel by employment type and urban development level at the end of the fiscal year, by the predetermined coefficient.
Total The total emissions from the sum of Scope 1 (Direct emissions), Scope 2 (Indirect emissions), and Scope 3 (Others).
Electricity consumption The annual amount of office-use electricity purchased from each energy-supplying company is calculated in accordance with the law on the rationalization of energy consumption.
Water consumption The reportable item according to the environmental reporting guidelines of the Ministry of the Environment comprises the amount used on the invoices received from the water supply authorities.
Waste generated & recycling rate Group-wide Measured based on the Waste Disposal & Public Cleansing Law and other laws concerned with waste disposal and cleaning.
Waste generated Calculated according to the invoices received from waste disposal companies.
Recycling rate The recycled amount is calculated according to the invoices received from waste disposal companies, and the recycling rate is calculated by dividing the recycled amount by the waste generated.
Group-wide targets and results
Electricity consumption Calculated by using the annual amount of office-use electricity purchased, in accordance with the relevant energy-saving laws.
Office paper use A reportable item according to the environmental reporting guidelines of the Ministry of the Environment, and is calculated from the purchasing system data.

Independent Assurance Report

The T&D Insurance Group obtained third-party assurance from Ernst & Young ShinNihon LLC for fiscal 2020 data presented in section" Environmental Performance Data" and section" Group-wide Targets and Results" in accordance with the International Standard on Assurance Engagements (ISAE) 3000 (Revised) and 3410 (International Auditing and Assurance Standards Board).

Independent Assurance Report

Other Initiatives

Corporate Philanthropic Contributions

FY2018 FY2019 FY2020
Donations 20.38 million yen 8.47 million yen 261.98 million yen
Community Investments 228.00 million yen 236.43 million yen 129.03 million yen
Employee Volunteering 143.29 million yen 148.81 million yen 0.38 million yen
Management Overheads 9.80 million yen 6.40 million yen 4.14 million yen
Total 401.48 million yen 400.12 million yen 395.53 million yen

Activities to Respond to the Customer Feedback

Customer Complaints by Type (Taiyo Life)
Type of feedback FY2018 FY2019 FY2020
No. received % No. received % No. received %
New contracts 1,719 30.4% 2,052 31.3% 1,907 31.7%
Payment of premiums, etc. 380 6.7% 406 6.2% 355 5.9%
Conservation work 1,032 18.2% 1,211 18.4% 1,203 20.0%
Insurance claims
and benefits
1,127 20.0% 1,272 19.4% 1,060 17.6%
Others 1,399 24.7% 1,616 24.7% 1,498 24.9%
Total 5,657 100.0% 6,557 100.0% 6,023 100.0%

* "Complaints" refers to an expression of dissatisfaction by customers.

Customer Complaints by Type (Daido Life)
Type of feedback FY2018 FY2019 FY2020
No. received % No. received % No. received %
Purchase of life
insurance policy
1,203 11.8% 919 11.8% 809 13.1%
Payment of premiums 736 7.2% 639 8.2% 429 6.5%
Procedures after
making a contract
3,816 37.5% 2,685 34.4% 2,200 35.6%
Payment of insurance
claims and benefits
2,170 21.4% 1,475 18.9% 980 15.9%
Other 2,240 22.0% 2,091 26.8% 1,763 28.5%
Total 10,164 100.0% 7,809 100.0% 6,181 100.0%

* "Complaints" refers to customers’ complaints and dissatisfaction about products and services, and expressions of dissatisfaction. No. received may not total 100 as figures are rounded to two decimal places.

Customer Complaints by Type (T&D Financial Life)
Type of feedback FY2018 FY2019 FY2020
No. received % No. received % No. received %
New contracts 205 17.6% 295 24.0% 209 23.6%
Payment of premiums, etc. 80 6.9% 95 7.7% 60 6.8%
Procedures after
making a contract
506 43.5% 500 40.6% 371 41.9%
Insurance claims and benefits 176 15.1% 156 12.7% 146 16.5%
Others 195 16.8% 185 15.0% 100 11.3%
Total 1,162 100.0% 1,231 100.0% 886 100.0%

* "Complaints" refers to customers’ complaints and dissatisfaction about products and services, and expressions of dissatisfaction.