Among the various sustainability fields that relate to its business activities, the T&D Insurance Group has identified social issues that are highly important to society and highly relevant to the Group’s operations. Based on this, we established the following four sustainability priority themes.

image:[Priority hteme 1] Promote healthy and abundant lives for all people [Priority hteme 2] Provide workplace environments that enable all people to participate actively [Priority hteme 3] Help mitigate and adapt to climate change [Priority hteme 4] Invest to help build a sustainable society

Process for Selecting Priority Themes

(1) Identify important social issues

We considered various social issues to be targeted, based on what society expects of us as a Group engaged mainly in the insurance business, as well as how we can help develop a sustainable society.

After examining the SDG goals and targets, our Group CSR Charter, changes in the social environment, trends in technological innovation, and other sources, we identified 40 (important) target-related social issues relevant to our policies, products, services, and business model.

(2) Identify initiatives that address the important social issues

We identified the initiatives that have been implemented to increase social value with respect to the important social issues through the six business themes linked to the Medium-Term Management Plan and our critical business and sustainability management platforms.

(3) Identify the shared value to be realized by the initiatives and the corresponding sustainability themes

We identified initiatives that address important social issues and the shared value of their impact. In order to create shared value, we set themes that promote Group sustainability from the perspectives of the areas of the issues to be addressed and the ways of addressing them.

For more details on (2) and (3), please see “Initiatives for solving social issues and creating shared value” on page 17.

(4) Prioritize shared values and sustainability themes

We evaluated the importance of each shared value and sustainability theme based on both a) importance to society, and b) relevance to the Group’s business (influence on social issues). We then clarified the priority of the initiatives for the Group to pursue.

a) Importance to society: Evaluation based on its impact on society and its contribution to the SDGs

b) Relevance to the Group’s business: Evaluation based on the relationship with business themes cited under the Medium-Term Management Plan, and the relationship with policies and actions defined in the T&D Insurance Group CSR Charter

(5) Select sustainability priority themes

We set priority themes for promoting Group sustainability that can have an impact on the creation of shared value by addressing important social issues.

(6) Verify the adequacy of sustainability priority themes

Progress Management and Verification of Initiatives

Initiatives for solving social issues and creating shared value

The T&D Insurance Group is committed to creating shared value and contributing to solving social issues through the Group’s broad range of business activities.

Social Issues and T&D Insurance Group Initiatives

Important social issue Medium-Term Management Plan business theme / sustainability management platform T&D Insurance Group initiative

B : Sustainability promotion in business activities

P : Insurance business products and services

I : ESG investment

C : Social contribution

Shared value and sustainability theme (major activities)
2. Reduce economic and social risks in an aging society 1. Enriching the lives of senior citizens
5. Asset formation matched to customer life plans

P : Insurance to support the prevention of dementia, insurance to protect a wide range of nursing care needs

P : Pension products to address the 100-year-life era, insurance for long-term care and dementia

C : Research grants for various health problems and the issues accompanied by rapid increase in the elderly population

Healthy and abundant lives
[Priority theme 1]
Promote healthy and abundant lives for all people (person/household)
7. Help people maintain good health

I : Investment in funds that support businesses that contribute to improving people’s health

C : Foundation grants to welfare projects for the elderly and disabled

22. Promote use of insurance and financial services for all 3. Healthy and fulfilling lifestyles for more diverse households
4. Enhancing future vitality with digital innovation

P : Protection-oriented products at an affordable price, income protection insurance that can add specific disease insurance

P : Integration of Internet-based insurance enrollment with face-to-face support service

P : To meet the insurance needs of foreign workers at SMEs, started handling the applications of foreign employees who have difficulty understanding the application process in Japanese

24. Encourage all people to engage in social and economic activities

C : Engagement and support with the Down Syndrome Association and volunteer activities to support people with disabilities

P : Delivering asset-formation products for comfortable postretirement life for seniors

19. Support establishment and growth of SMEs
20. Promote decent work
21. Create healthy and safe workplace environments
23. Provide financial services to SMEs
2. Developing the SMEs that support Japan

P : Supporting the spread and promotion of health-oriented management and the enhancement of the welfare system at SMEs

P : New power bidding support service to support the efficient management of SMEs

P : Helping SME owners confirm employee safety in the event of a large-scale disaster

Employment and job satisfaction
[Priority theme 2]
Provide workplace environments that enable all people to participate actively
(workplace)
g) Respect worker personalities and diversity
h) Support human resources and skills development
Work style reforms, enrichment of the workplace environment

B : Education and training centered on on-the-job training, group training, and self-development support

B : Introduction of a re-employment system and implementation of life plan seminars for employees who are reaching the mandatory retirement age

B : Promotion of employment for persons with disabilities, implementation of training on LGBT (sexual minorities), and establishment of a consultation desk to promote diversity

11. Promote the advancement of women
21. Create healthy and safe workplace environments

B : Establishment and implementation of action plans for promoting the active participation of women and targets for promoting female employees to management positions

B : Implementation of a mentor system in which executives and managers support newly appointed female managers

B : Establishment of systems for return to the workplace, including formulating a program for returning to work after childcare leave

17. Increase use of renewable energy
18. Promote investments in clean energy
29. Strengthen resilience to climate change
Efforts to address environmental issues

B : Set common Group goals for reducing electricity usage, reducing office paper usage, and improving the green purchasing ratio

B : Conduct “Cool Biz” in summer and “Warm Biz” in winter

B : Energy conservation through a “Lights Down” campaign, power demand monitoring system, and “no overtime day”

Sustainable global environment
[Priority theme 3]
Help mitigate and adapt to climate change
(global environment)
34. Promote investments in sustainable development 6. Contributing to a more sustainable society through investment

I : Investment in “green bonds” and funds targeting renewable energy power generation, energy efficiency, and domestic clean energy power generation projects

I : Investment and management of ESG-related funds that make selective investments from the perspective of ESG

I : Investment in “EYE bonds” to provide education and employment support for young people in Latin America and the Caribbean

I : Exercise of voting rights and dialogue with investees based on the Principles of Responsible Institutional Investors

A resilient and vibrant society
[Priority theme 4]
Invest to help build a sustainable society (society/community)
16. Improve energy efficiency
27. Enhance efficiency of resource use
28. Increase reuse and recycling activities
Efforts to address environmental issues

B : Installed OA equipment in the meeting rooms to reduce the amount of office paper used, and realize paperless meetings, including the Board of Directors and the Executive Management Board

B : Promoting green purchasing by giving priority to products that are compliant with the Green Purchae Act and to Eco Mark products

Sustainable global environment
(other than climate change)

・Efficient use of resources and energy

9. Provide equal access to education
10. Provide safe and effective learning environments
-

C : Support for under-resourced schools in Southeast Asia - donation of books and school supplies

C : School bag donation movement - collect school bags and donate them to children in Afghanistan

A resilient and vibrant society

・Support for basic education

33. Eradicate corruption and bribery
j) Provide proper information on products and services
d) Ensure fair and free competition
Governance and internal control

P : Preparing easy-to-understand product brochures, policy overviews, and policy proposals tailored to each customer’s needs

P : Sending notification of policy details to customers and confirming them in person through direct home visit

P : Preparing and distributing service guidebooks and safety guides

Governance and internal control of trusted corporate groups

・Building a fair business foundation

25. Build communities that are inclusive of the weak
26. Build communities that are resilient to disasters
-

I : Constructing and operating nursing homes utilizing assets owned by the Company

A resilient and vibrant society

・Strong but friendly community development

3. Improve nutrition in poor households
6. Take measures to combat infectious and contagious diseases
5. Support use of health services
13. Provide access to safe and inexpensive water
14. Provide equal access to sanitation facilities
-

C : Subsidies for regional health and welfare research and volunteer activities
(Daido Life)

A resilient and vibrant society

・Basic living infrastructure

1. Secure equal rights in property ownership
12. Stop discrimination against women and violence
i) Manage and protect personal information
Respect for human rights

B : Acquisition of the Privacy Mark for companies that handle personal information appropriately

B : Acquisition of ISO27001 certification, the international standard for information security management systems

Respect for human rights

・Other social human rights

30. Protect marine resources and prevent marine pollution
31. Conserve forests
32. Conserve terrestrial biodiversity
-

C : Established “Taiyo Seimei no Mori” (the Forests of Taiyo Life) at two locations in Japan and promoted forest conservation based on using timber from forest thinning

B : Collected and donated plastic bottle caps, used postage stamps, and other items

Sustainable global environment (other than climate change)

・Environmental protection for land and sea

4. Promote sustainable agriculture
15. Provide low-cost, reliable energy
-

I : Investment in “Social Bonds” which contribute to supporting infrastructure development and job creation, etc. in developing regions

A resilient and vibrant society

・Support for construction of industrial infrastructure

o) Collaborate with stakeholders Collaboration with business partners and stakeholders

P : Holding customer information meetings and business reporting meetings

B : Participation in the Japan Association for the UNEP (Global Environmental Initiatives)

C : Support for the Japan Down Syndrome Society

Revitalization of partnerships

・Collaboration with stakeholders

Categorizing Social Issues

1. Social issues extracted from 169 targets of the SDGs

Goal 1. End poverty in all its forms everywhere

1. Secure equal rights in property ownership (right to use financial services)

2. Reduce economic and social risks in an aging society

Goal 2. End hunger, achieve food security and improved nutrition and promote sustainable agriculture

3. Improve nutrition in poor households

4. Promote sustainable agriculture

Goal 3. Ensure healthy lives and promote well-being for all at all ages

5. Support use of health services

6. Take measures to combat infectious and contagious diseases

7. Help people maintain good health

Goal 4. Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all

8. Acquire skills necessary for decent work and entrepreneurship

9. Provide equal access to education

10. Provide safe and effective learning environments

Goal 5. Achieve gender equality and empower all women and girls

11. Promote the advancement of women

12. Stop discrimination against women and violence

Goal 6. Ensure availability and sustainable management of water and sanitation for all

13. Provide access to safe and inexpensive water

14. Provide equal access to sanitation facilities

Goal 7. Ensure access to affordable, reliable, sustainable and modern energy for all

15. Provide low-cost, reliable energy

16. Improve energy efficiency

17. Increase use of renewable energy

18. Promote investments in clean energy

Goal 8. Promote inclusive and sustainable economic growth, full and productive employment and decent work for all

19. Support establishment and growth of small and medium-sized companies

20. Promote decent work

21. Create healthy and safe workplace environments

22. Promote use of insurance and financial services for all

Goal 9. Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation

23. Provide financial services to small and medium-sized companies

Goal 10. Reduce inequality within and among countries

24. Encourage all people to engage in social and economic activities

Goal 11. Make cities and human settlements inclusive, safe, resilient and sustainable

25. Build communities that are friendly to the weak

26. Build communities that are resilient to disasters

Goal 12. Ensure sustainable consumption and production patterns

27. Enhance efficiency of resource use

28. Increase reuse and recycling activities

Goal 13. Take urgent action to combat climate change and its impacts*

29. Strengthen resilience to climate change

Goal 14. Conserve and sustainably use the oceans, seas and marine resources for sustainable development

30. Protect marine resources and prevent marine pollution

Goal 15. Protect, restore and promote sustainable use of terrestrial ecosystems, sustainably manage forests, combat desertification, and halt and reverse land degradation and halt biodiversity loss

31. Conserve forests

32. Conserve terrestrial biodiversity

Goal 16. Promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels

33. Eradicate corruption and bribery

Goal 17. Strengthen the means of implementation and revitalize the global partnership for sustainable development

34. Promote investments in sustainable development

GRI Material Topic

GRI topic Materiality assessment(mapping) or Compliance issues
GRI 200 : Economic 201 : Economic Performance 3. Improve nutrition in poor household
29. Strengthen resilience to climate change
GRI 200 : Economic 205 : Anti-corruption 33. Eradicate corruption and bribery
GRI 200 : Economic 206 : Anti-competitive Behavior d) Ensure fair and free competition
GRI 300 : Environmental 301 : Materials 27. Enhance efficiency of resource use
28. Increase reuse and recycling activities
GRI 300 : Environmental 302 : Energy 16. Improve energy efficiency
17. Increase use of renewable energy
GRI 300 : Environmental 303 : Water and Effluents 13. Provide access to safe and inexpensive water
27. Enhance efficiency of resource use
GRI 300 : Environmental 304 : Biodiversity 31. Conserve forests
32. Conserve terrestrial biodiversity
GRI 300 : Environmental 305 : Emissions CO2 29. Strengthen resilience to climate change
GRI 300 : Environmental 305 : Emissions SOX、NOX etc. 18. Promote investments in clean energy
GRI 300 : Environmental 306 : Effluents and Waste 30. Protect marine resources and prevent marine pollution
31. Conserve forests
GRI 300 : Environmental 307 : Environmental Compliance The T&D Insurance Group Compliance Code of Conduct 1. Rigorously Enforcing Compliance
GRI 400 : Social 401 : Employment 20. Promote decent work
GRI 400 : Social 403 : Occupational Health and Safety 21. Create healthy and safe workplace environments
GRI 400 : Social 404 : Training and Education h) Support human resources and skills development
GRI 400 : Social 405 : Diversity and Equal Opportunity 11. Promote the advancement of women
g) Respect worker personalities and diversity
GRI 400 : Social 412 : Human Rights Assessment 12. Stop discrimination against women and violence
g) Respect worker personalities and diversity
GRI 400 : Social 413 : Local Communities 25. Build communities that are friendly to the weak
26. Build communities that are resilient to disasters
GRI 400 : Social 414 : Supplier Social Assessment o) Collaborate with stakeholders
GRI 400 : Social 418 : Customer Privacy i) Manage and protect personal information
GRI 400 : Social 419 : Socioeconomic Compliance The T&D Insurance Group Compliance Code of Conduct 1. Rigorously Enforcing Compliance
Issues not identified in GRI Standard topics Better Products and Servies 19. Support establishment and growth of small and medium-sized companies
22. Promote use of insurance and financial services for all
23. Provide financial services to small and medium-sized companies
Promote community and employee health 7. Help people maintain good health
21. Create healthy and safe workplace environments
Responsibilities as an institutional investor 18. Promote investments in clean energy
34. Promote investments in sustainable development
DemographicChange/Aging issues 2. Reduce economic and social risks in an aging society

Contribution to SDGs

At the United Nations Sustainable Development Summit 2015, “Transforming Our World: the 2030 Agenda for Sustainable Development” was adopted unanimously. The agenda sets forth Sustainable Development Goals (SDGs), consisting of 17 goals and 169 targets, for the realization of sustainable development at the global level through the cooperation of the global community, including national governments, ordinary citizens and private-sector corporations.

The SDGs are aimed at realizing a sustainable world through initiatives that address issues in a wide range of fields. They are in line with the Group’s corporate philosophy of “aiming to be a group that contributes to all people and societies through the creation of value.” The Group will continue to incorporate contributions to SDGs into the process for selecting sustainability priority themes and make efforts to contribute to achieving SDGs through our initiatives to promote sustainability, taking advantage of the features and strengths of the business.

SDGs and T&D Insurance Group Initiatives

SDGs and sustainability priority themes Social issues identified from relevant SDGs T&D Insurance Group initiatives
1. NO POVERTY

Healthy and abundant lives

・Secure equal rights in property ownership (right to use financial services)

・Reduce economic and social risks in an aging society

・Developed and launched single-premium whole life nursing care insurance to prepare for nursing care risk and inheritance

・Developed and launched Kaigo Relief α to provide wide coverage when long-term care is required, such as for dementia

・Developed and launched Fivetenworld 2 to provide for nursing care and dementia

2. ZERO HUNGER

Contribution through investment

・Improve nutrition in poor households

・Promote investments in sustainable development

・Investment in social bonds that contribute to social and economic development in developing regions

・Investment in loans to improve infrastructure and social welfare for governments in developing countries

3. GOOD HEALTH AND WELL-BEING

Healthy and abundant lives
Contribution through investment

・Support use of health services

・Take measures to combat infectious and contagious diseases

・Help people maintain good health

・Investment in the “Fund Supporting Good Health,” “Japan Healthy Society Support Fund,” and “Health-related Social Contribution Fund,” which support projects that contribute to the promotion of human health

・Grants from the Taiyo Life Welfare Foundation for projects that promote the welfare of seniors and persons with disabilities

・Grants from the Daido Life Welfare Foundation for research on health hazards and problems associated with the rapid increase in the elderly population

4. QUALITY EDUCATION

Workplace environments that enable all people to participate actively
Contribution through investment

・Decent work

・Acquiring necessary skills for starting a business

・Provide equal access to education

・Provide safe and effective learning environments

・Implementation of personnel exchanges within the Group, in-house open recruitment of employees seeking specific positions, and support system for studying in Japan and overseas

・Support for the Japan Down Syndrome Society by the Taiyo Life Goodwill Circles (“Friends”)

・Engagement and support with the Japan Down Syndrome Society

5. GENDER EQUALITY

Workplace environments that enable all people to participate actively

・Promote the advancement of women

・Stop discrimination against women and violence

・Promoting the appointment of female managers by setting numeric targets

・Training to support women’s active participation

・Expansion of shorter working hours and leave systems until children graduate from elementary school (including men)

7. AFFORDABLE AND CLEAN ENERGY

Mitigate and adapt to climate change
Contribution through investment

・Provide low-cost, reliable energy

・Improve energy efficiency

・Increase use of renewable energy

・Promote investments in clean energy

・Investment in "Green Bonds" that contribute to solving environmental problems, for example by creating "smart energy cities"

・Investment and financing of renewable energy projects and energy efficiency projects

・Investment in funds for projects that are working to create domestic solar power generation to provide clean energy

・Financing for energy efficiency projects

8. DECENT WORK AND ECONOMIC GROWTH
9. INDUSTRY, INNOVATION AND INFRASTRUCTURE

Healthy and abundant lives
Workplace environments that enable all people to participate actively
Contribution through investment

・Support establishment and growth of SMEs

・Promote decent work

・Create healthy and safe workplace environments

・Promote use of insurance and financial services

・Provide financial services to SMEs

・Providing the KENCO SUPPORT PROGRAM to support health-oriented management at SMEs

・Developed Taiyo’s GENKI Project to encourage good health

・Introduced a Safety Confirmation System to respond to the wishes of SME owners to confirm the safety status of employees accurately and promptly in the event of large-scale disasters

・Offering online services for payment procedures, inquiries and change of registered information.

10. REDUCED INEQUALITIES

Workplace environments that enable all people to participate actively

・Encourage all people to engage in social and economic activities

・Sponsorship and support for the Japanese Para-Sports Associations and volunteer activities to help people with disabilities go out

・Implementing training on LGBT (sexual minorities) and establishing a consultation desk

・Started handling the applications of foreign employees who have difficulty understanding the application process in Japanese to meet the insurance needs of foreign workers at SMEs

・Extension of retirement age to 65, introduction of continuing employment system that allows persons to keep working up to the age of 70, life planning seminars for employees

12. RESPONSIBLE CONSUMPTION AND PRODUCTION
13. CLIMATE ACTION

Mitigate and adapt to climate change
Contribution through investment

・Enhance efficiency of resource use

・Increase reuse and recycling activities

・Strengthen resilience to climate change

・Efforts to reduce office paper usage

・Promoting green purchasing by giving priority to products that are compliant with the Green Purchase Act and to Eco Mark products

・Moving toward paperless operations, including the meetings of the Board of Directors and the Executive Management Board

・Collecting and donating plastic bottle caps, used postage stamps, and other items

・Reducing the amount of electricity used by setting targets and working towards them

・Implementing “Lights Down” campaign

・Introducing a power demand monitoring system for controlling peaktime use in each building and setting a "no overtime day"

15. LIFE ON LAND

Mitigate and adapt to climate change

・Conserve forests

・Conserve terrestrial biodiversity

・Established “Taiyo Seimei no Mori” (Forest of Taiyo Life) for conducting forest improvement activities, including the improvement of forest roads

・“Chopsticks Project” to promote the use of disposable chopsticks made from domestic timber derived from forest thinning and wood scraps

・“Dongri Project” (Acorn Project) in which local elementary students grow broad-leaf seedlings from acorns and then plant them in the forest

17. PARTNERSHIPS FOR THE GOALS

Mitigate and adapt to climate change
Contribution through investment

・Promote investments in sustainable development

・Operating a "Japanese Equity ESG Research Fund" that makes selective investments in companies that excel from an ESG viewpoint

・Investment in “EYE Bonds,” which contribute to education, youth support, and employment support in Latin American and Caribbean countries

・Implementation of green finance (Green Bonds and Green Loans) for environmental measures and biodiversity conservation efforts

The relationships between items to address in each area of the T&D Insurance Group CSR Charter, which we address together as a group, and the 17 SDGs are shown below.

fig:The relationships between items to address in each area of the T&D Insurance Group CSR Charter, which we address together as a group, and the 17 SDGs

Priority Theme 1
Promote healthy and abundant lives for all people

Basic Concept

With the main business of the T&D Insurance Group being the life insurance business, contributing to promote healthy and abundant lives for all people is one of our most basic responsibility to society. We have positioned “Providing Better Products and Services” as the first principle of the T&D Insurance Group CSR Charter. The Group clearly states its commitment to fulfilling its responsibilities to society through the insurance business by offering well-suited, high-quality products and services that meet customer needs. The provision of products and services that contribute to solving various risks faced by our customers, which occur due to societal changes such as the acceleration of Japanʼs declining birthrate and aging population, is both the Groupʼs mission and an opportunity for growth.

Initiatives by Taiyo Life

Initiatives in Taiyo’s GENKI Project

Looking ahead to era of the 100-year life, Taiyo Life has engaged in Taiyo’s GENKI Project, which is an effort that began in June 2016 to make employees, customers, and society healthy. The aim is to address the social issue of longer healthy life spans, that is, living a long healthy life. As for specific approaches, the company has worked to introduce an employment system in which employees can work until 70 years of age, provides dementia prevention services, and sponsors dementia seminars throughout Japan. These activities have been highly recognized by external institutions. For instance, for four consecutive years the company has earned “White 500” health management excellence certification under the Certified Health and Productivity Management Organization Recognition Program sponsored by the Japanese Ministry of Economy, Trade and Industry.

image:Taiyo’s GENKI Project

Product Development which Preempts the Changes of the Times

Taiyo Life is striving to provide high-quality products and services so that customers in the senior market can enjoy greater peace of mind. Taiyo Life is striving to provide high-quality products and services that provide greater peace of mind to customers in the senior market. One of our core products is Himawari Dementia Prevention Insurance, which has been well-received mainly by senior customers since its launch. In addition to providing security in the event of dementia, it offers support against dementia starting from the prevention stage. Starting from October 2019, one year after its launch, we began paying a “preventive benefit,” which is paid out every two years starting one year after the policy begins under a special added provision. Customers who become eligible for payments are also provided with information on dementia prevention services that utilize these “preventive benefits.” Furthermore, in response to shorter hospital stays due to advances in medical care, in November 2019 we increased the limit for hospitalization lump-sum payment insurance under Hoken Kumikyoku Best, our insurance product that allows customers to freely combine the coverage they need. As a result, a maximum payment of \200,000 is now possible even for a one-day hospitalization, and a lump-sum hospitalization payment of up to \400,000* is now possible for certain lifestyle-related diseases. Unlike the conventional daily payout type of medical benefit, patients can receive a lump sum payment of up to \400,000* even if hospitalized for a short period of time. This makes it possible to prepare for various medical, hospital visit, and rehabilitation expenses incurred before and after hospitalization.

In the corporate sales agent sector, in April 2020 we launched My Kaigo Best Plus, a yen-denominated flat-rate product that meets the needs of customers who want to prepare for the risk of an emergency or the risk of nursing care and dementia in old age.

In the corporate insurance sector, inspired by the vision of a society where long-lived people can enjoy their longevity together with their families without money worries, we partnered with Benesse Style Care Co., Ltd. to develop a new group annuity “monthly fee support plan” that offers lifetime annuity support for the fees charged by homes for the elderly operated by Benesse. The system, which launched in April 2019, is a response to the problem of people having to leave homes for the elderly due to financial problems.

* In the case of two hospitalization lump-sum payments of 200,000 yen each when the patient is hospitalized due to a lifestyle-related disease or women’s health issue, comprising one hospitalization lump-sum payment insurance plus one specific to the lifestyle-related disease or women’s health issue.

image:Era of the 100-year life. Himawari ementia Treatment Insurance

To Deliver Peace of Mind to Families

Since April 2016, Taiyo Life has offered the Kaketsuke-Tai Service. Administrative personnel with specialized knowledge make visits to customers and their families, and provide support for procedures such as benefits claims. This service uses a new mobile terminal, Taiyo Life Concierge that was introduced in August 2018. The Taiyo Life Concierge is equipped with a camera function that allows the instant transmission of data to the head office, after taking pictures of the forms required for benefits claims. It is possible for customers to check the content of their claims entered by the administrative personnel and complete the procedure by merely signing on the terminal. As of the end of March 2020, more than 100,000 customers had utilized this service since its launch. In addition, the Taiyo Life Concierge video telephone function has made it possible for our in-house sales representatives to provide payment services that are equivalent to those of administrative personnel with specialized knowledge. Seizing this opportunity, the company is expanding the scope of its paperless system for requesting benefits, from the current senior customers to all customers. Furthermore, the company proactively recommends the family members of a senior customer to be present when he or she concludes a contract to prevent misunderstanding. In addition, the Family Registration Program has been adopted in case it is impossible to contact a customer due to reasons such as dementia and hospitalization. The system encourages prior registration of contact information of customers’ family members. As of March 2020, we are able to accept claims for inpatient, surgical, and other benefits on Taiyo Life My Page, a dedicated Web portal for customers through which benefits can be paid in as little as 10 minutes depending on the claim.

image:Kaketsuke-Tai Service

Establishment of New Sales Channel [Launch of Sma-Hoken]

In October 2019, we launched “Sma-Hoken,” which enables customers to apply for insurance over the Internet. “Sma-Hoken,” our completely new Internet-based insurance system with extensive after-sales follow-up, combines a convenient on-line insurance quoting and application process with attentive service from our highly trained staff.

image:Sma-Hoken

Benefits of Sma-Hoken (1)

Integration of Internet-based insurance application with full-service human support

We have prepared a dedicated website with an easy-to-understand interface to make the online application process easy even for first-time users. In the unlikely event the customer is unsure how to complete the process online, a call to the Sma-Hoken hotline connects to a live operator who can provide assistance while viewing the same screen as the customer. In terms of services, we also offer “Sma-Hoken” customers the full range of services provided by our Kaketsuke-Tai Service, which until now was offered mainly to senior customers.

Benefits of Sma-Hoken (2)

A lineup of products to meet a wide range of needs

Sma-Hoken” is available starting at a monthly premium of 1,000 yen. We offer a lineup of products that are easy to enroll in even for those who are new to insurance or who are considering enhancing their current coverage.

Development of the Life Insurance Business in Myanmar

Taiyo Life is expanding its overseas business, particularly in Myanmar, which is attracting attention for its rapid economic development. In August 2019, we invested in Capital Life Insurance Limited, an insurance company in Myanmar, and made it an affiliated company. On November 28, 2019, the joint venture acquired final approval from the government of Myanmar and commenced operations under its new name, Capital Taiyo Life Insurance Limited (CTL).

Going forward, we will continue to leverage the expertise we have cultivated in the Japanese life insurance business to expand our business in Myanmar through CTL and contribute to the further development of the Myanmar insurance industry.

photo:Capital Taiyo Life Insurance Limited (CTL)

Establishment of the Taiyo Life Aging Society Institute

As part of our efforts to address the extension of healthy life expectancy, which has become an important social issue in Japan, we founded the Taiyo Life Aging Society Institute in April 2020. The Institute conducts big data-driven research in collaboration with academic institutions and other organizations, mainly from the perspective of preventing, detecting, and treating diseases at an early stage. The Institute will contribute to society by publishing its joint research results widely and incorporating its research into the development of insurance products and services that help our customers enjoy longer, more vigorous lives.

Initiatives by Daido Life

Initiatives to Disseminate Health-oriented Management*—DAIDO KENCO ACTION

Daido Life assists SMEs in implementing health-oriented management. The aims are to contribute to creating a society where SMEs and their employees can actively perform and to solving issues faced by Japan’s rapidly aging society.

* Health-oriented management means that companies consider health management of employees from a business-management perspective and strategically practice management and the establishment of employees’ health.

Health-oriented management is a registered trademark of the Workshop for the Management of Health on Company and Employee, a specified non-profit organization.

image:KENCO ACTION
fig:01
Declaration of health and productivity management
→Sharing the declaration of health and productivity management within the Company

02
Promoting health checkup
→Introduction of health checkup institution and reservation by proxy
→History management of health checkup results
→Stress check

03
Onset risk analysis
→Kenco Mirai Yoho
→Administrator menu

04
Health promoted solutions
→Automatic recording and visualization of daily activity volume
→Dietary management and advice from nutritionist

05
Incentive
→Acquiring points through health actions
→Health-related products and services at a preferential price
— Collaboration with Companies and Organizations Promoting the Dissemination of Health-oriented Management —

Daido Life will endeavor to establish a system through which health-oriented management can become prevalent and take root in as many SMEs as possible all across Japan. For that, it will widen the circle of collaboration with companies and organizations that assist SMEs in implementing health-oriented management.

— Providing the Daido Life KENCO SUPPORT PROGRAM, a Tool for Implementing Health-oriented Management —

Daido Life has developed and provides the Daido Life KENCO SUPPORT PROGRAM in cooperation with a multitude of companies, in particular Value HR Co., Ltd., that possess specialized technology and know-how.

The Daido Life KENCO SUPPORT PROGRAM is a comprehensive program targeted at SMEs. This program consistently supports implementation of the PDCA cycle necessary for health-oriented management. This includes assistance in encouraging employees to go through medical examinations for companies, risk analysis of development of lifestyle disease, etc. for individual SME owners and employees, and provision of health promotion solutions and incentives that promote continuous health improvement efforts.

Launch of Kaigo Relief α (April 2019)

As a result of the aging society, there has been an increase in the number of people requiring long-term care in the public long-term care insurance system, as well as the number of elderly people with dementia. Accordingly, the needs for nursing-care benefits of SME owners and individual business owners are also on the rise. To satisfy these needs, Daido Life launched Kaigo Relief [non-participating whole life nursing care insurance (no surrender value type during premium payment period)] to provide wide coverage when long-term care is required, such as for dementia. This product ensures substantial coverage for times when long-term care is required, while realizing inexpensive insurance premiums by eliminating the surrender value during the premium payment period. By offering this product and the ancillary Kaigo Concierge service integrally, Daido Life is providing comprehensive support to relieve the financial burdens as well as the psychological burdens associated with nursing care.

fig:Comprehensive support through Kaigo Relief α + Kaigo Concierge

* In addition to Kaigo Relief α, the company also provides Shunyu Relief [non-participating nursing care income protection insurance (no surrender value type)] to protect against loss of income when long-term care is required.

image: Kaigo Relief α, Kaigo Concierge service

Launch of L-type α , J-type α , and T-type α Products (July 2019)

With the arrival of the era of the 100-year life and facing a serious shortage of successors, the owners of SMEs are aging and remaining in the workforce longer. Meanwhile, structural changes in society and industry are presenting SMEs with more diverse management challenges and risks. These changes in the environment have brought changes in the insurance needs of SMEs, in particular a growing need for products with coverage that can be flexibly configured according to business conditions and other factors. In response to this situation, we launched the industry’s first “made-to-order” insurance products to provide SME owners with long-term coverage against death, critical illness (cancer, acute myocardial infarction, and stroke), and severe physical disability. Specifically, we offer the L-type α product [non-participating age-specific maturity term life insurance (specified surrender value suppression rate type)], J-type α product [non-participating critical illness insurance (specified surrender value suppression rate type)], and T-type α product [non-participating disability protection insurance (physical disability certificate-linked / specified surrender value suppression rate type)]. These products cater to the diverse needs of customers by allowing them to freely configure not only the insurance amount and period but even the balance between premium and surrender value.

fig:L-type α Made-to-order insurance amount, Made-to-order insurance period, Made-to-order balance between premium and surrender value

Expansion of the Policy Conversion System (Switch) (April 2020)

To respond more flexibly to changes in needs after enrollment, we have introduced a policy conversion system (switch) that allows products in the same benefit field with different coverage periods to be switched (converted) to each other. The system applies not only to the traditional death benefit but also disability benefit (J-type and T-type) insurance. This has further improved the flexibility of policies, allowing them to be revised in response to changes in business conditions and other factors.

fig:Example of switch (conversion) from “long-term coverage-type” to “renewal-type”
Launch of HALFIT service

Since April 2020, free access to the Neuro HALFIT exercise program, which promotes the functional improvement of the nervous and muscular system using the wearable Hybrid Assistive Limb (HAL)® of CYBERDYNE, Inc., has been offered up to a fixed number of sessions. This service, delivered as an exclusive ancillary service for our nursing-care insurance products, is intended to help prevent disease advancement and increase the independence of people who require relatively light levels of care while insuring them against financial risk in the event long-term care is needed.

About Neuro HALFIT

The Neuro HALFIT program uses the wearable Hybrid Assistive Limb (HAL)® to activate the activity loop of your brain nerve system by repeatedly performing actions synchronized with your intentions, thereby inducing improvement in your brain-nerve-musculoskeletal systems even if you have difficulty moving your lower limbs on your own.

fig:A look at the different types of HAL programs / HAL lower limb type, HAL lumbar type, HAL single joint type

Safety Confirmation System

In order to respond to the wishes of SME owners to confirm the safety status of employees accurately and promptly in the event of large-scale disasters, in April 2019, Daido Life introduced a safety confirmation system. This service is equipped with all of the functions necessary for safety confirmations at SMEs in the event of a disaster, and is provided free of charge to policyholders who meet the requirements prescribed by Daido Life.

fig:Disaster occurrence. Automatic transmission function. 
	(Employees)Safety status response. Automatic tracking function. 
	(Managers)Response result confirmation. Automatic tabulation function.

Expansion of Services for Foreign Employees

Insurance needs are expected to increase due to further increases in the number of foreign workers. However, life insurance policies could not previously be purchased in cases where the application details could not be understood in Japanese. In order to respond to the wishes of SME owners to care for all employees regardless of nationality, from June 2019, Daido Life has implemented services for foreign employees (insured members) who have difficulty understanding Japanese.

By developing frameworks such as the preparation of explanatory materials in foreign languages and establishing multilingual contact points with interpreters, Daido Life has enabled applications from foreign employees for life insurance as welfare benefits.

Target languages
Eight languages: Chinese, Vietnamese, Filipino, Portuguese, Nepalese, Korean, English, and Spanish (Languages of the top eight countries, in terms of the number of foreign workers)

fig:Explanatory documents, application form samples and explanatory videos in foreign languages

VOICE

Sales representatives reflect on expanding our handling of foreign employee policies

Below are some thoughts from sales representatives who have actually handled policies for foreign employees.

I often see foreign employees working at the companies I visit, and I always felt bad that they couldn’t purchase insurance policies because they didn’t understand Japanese.

When I told the president of one company that we’re expanding insurance for foreign employees, he said “I want you to enroll them immediately!” He had been frustrated that his foreign employees, who worked so diligently, weren’t able to purchase insurance policies due to their lack of Japanese language skills.

It was a pleasure to be able to meet the needs of customers, and I have been even more enthusiastic about providing peace of mind to more customers, regardless of nationality.

photo:Tomohiro Minami

Osaka Kita Branch Office
Umeda No. 2 Sales Office
Tomohiro Minami

One company with foreign employees signed up for full-range of protection for its employees, including foreign nationals.

The president said, “I want to take good care of my employees regardless of their nationality, and that means providing them with company benefits that bring peace of mind.”

His desire to take care of his employees instilled a sense of mission in me to make sure everyone who works there is protected.

Going forward, I will continue to deliver information to agents and encourage coverage of everyone regardless of nationality or language under our new approach to corporate coverage!

photo:Haruko Hirokawa

Chiba Tax Accountant
Mutual Aid Branch
Tokatsu Promotion Division
Haruko Hirokawa
(Affiliation at the time)

Initiatives by T&D Financial Life

Products Responding to the Diversifying Needs of Customers

To respond to diversifying customer needs, T&D Financial Life enriches its product lineup and provides products in a timely manner through banks and other financial institutions as well as insurance shops. For senior customers, it provides asset formation products to support a comfortable retirement life by preparing for post-retirement expenditures and the need for protection for bereaved families. For the working and childrearing generation, it offers protection-oriented products at an affordable price. In July 2019, we launched Shogai Premium World 5. This product is the latest renewal of our Shogai Premium World series of single-premium whole life insurance, which takes advantage of overseas interest rates and exchange rates to let you leave money for your family members while receiving money to use for yourself. While inheriting the features of previous products in the series, which allowed customers to enroll without having to pay foreign exchange fees, the product has also been updated to meet the needs of a wider range of customers. For example, the product no longer requires an initial fee, and a feature has been added that guarantees a minimum death benefit equivalent to the single premium in yen for a certain period of time.

In October 2019, we launched Fivetenworld 2. This product is a renewal of Fivetenworld, a single-premium individual annuity that takes advantage of overseas interest rates and exchange rates. We also established a new “nursing care dementia benefit plan” to prepare for nursing care and dementia. Customers can now choose from two different plans that expand our previous coverage: the “target plan” and the “nursing care dementia benefit plan.” In February 2020, we launched Choju Premium 2. This product, which is intended to prepare customers for longevity, is a renewal of Choju Premium, a single-premium individual annuity insurance that increases future annuity resources by reducing the death benefit and surrender value during the grace period. In order to meet the needs of customers who want to prepare for longevity while receiving payments, we updated the product to allow them to begin to receive regular payments as soon as they enroll. The product is available in three distinct courses to meet diverse customer needs, including the course designed to prepare for nursing care and dementia.

fig:Shogai Premium World 5, Fivetenworld 2, Choju Premium 2

Initiatives for Improving Customer Service Quality

T&D Financial Life is pushing ahead with various efforts to further improve customer satisfaction. In July 2019, we started offering the M3 Patient Support Program, a medical support service provided by M3, Inc. The program is a comprehensive suite of four medical support services, including Ask Doctors, which enables customers to consult a doctor from their smartphone or PC 24 hours a day, 365 days a year. In addition, in April 2020 we introduced Kaigo Concierge, a nursing care and dementia support service provided by internet infinity INC. for customers with insurance policies that cover nursing care and dementia. The service provides care and dementia support services tailored to the customer’s individual circumstances, including referrals to care managers and dementia prevention tools.

Initiatives for Improvement in Response to Customer Feedback

T&D Financial Life is working to make administration and system improvements that contribute to customer-oriented business operations. Such measures include collecting customer feedback, conducting interviews with sales agents, and studying the market environment, including various financial products, legal aspects, and industry trends. In FY2019, we signed an agreement with the Legal-Support Adult Guardian Center (“Legal Support”) and launched an adult guardianship system introduction service to introduce customers who wish to consult about the adult guardianship system or use the system to judicial scriveners recommended by Legal Support.

In addition, T&D Financial Life has added lump sum annuity payments to the covered insurance payments in the designated proxy application rider. This rider enables a pre-registered proxy who has been designated in advance to file a claim, in cases where the insured is the beneficiary of an insurance claim and is under special circumstances in which they are unable to file the insurance claim themselves.

fig:Overview of the adult guardianship system introduction service

Initiatives by T&D Asset Management

Contributing to the Promotion of a Healthy Society through Investment

To ensure the long-term growth of the assets entrusted to the company by our customers, the active management of Japanese equities by T&D Asset Management emphasizes the analysis of not just financial information but also non-financial information such as ESG (environmental, social and governance) factors. In particular, we are contributing to solving social issues, such as maintaining health and supporting the elderly, through active investment (supply of risk money) in companies that contribute to improving people’s health. Examples include our “Japanese Equity ESG Research Fund” that makes selective investments in companies that excel from an ESG viewpoint, and our “Health-related Social Contribution Fund” that invests in health-related and health-management stocks.

Initiatives with Pet & Family Insurance

Insurance Protection for Precious Family Members

As more pet owners recognize their pets as family members, interest in pet healthcare and its associated costs is increasing. This is attributable to social issues, such as the advancement in the declining birthrate and aging population and the increase in one-person households. Pet & Family Insurance took these circumstances into consideration and has made efforts to address the needs for pet healthcare costs. Thus, the company provides Genki Number One and Genki Number One Slim, products that compensate for a portion of the costs of treatments for pets at veterinary clinics due to illness or injury. These products help to ensure that pet owners can obtain veterinary treatment for their pets with peace of mind.

Providing Information on Pets’ Lives

Pet & Family Insurance has posted on its website information for enriching pets’ lives. The website also features special contents titled “Pet News Storage” that introduce questions closely related to pets’ lives in an easily understandable fashion. It is regularly conveying information on various subjects related to pets in an attempt to deepen understanding of pets, which are precious family members.

image:Pet News Storage

Priority Theme 2
Provide workplace environments that enable all people to participate actively

Basic Concept

We believe that in order to provide workplace environments that enable all people to participate actively, it is necessary to respect the individuality and diversity of all people, while realizing a healthy and safe work environment. In the T&D Insurance Group’s CSR Charter and Human Rights Policy, we clearly state our respect for the human rights of all people and the individuality and diversity of all employees, as well as our commitment to nurturing human resources and creating a workplace environment that guarantees health and safety for all.

Inadequate actions regarding respect for human rights in relation to business may result in the risk of losing the trust of society. We believe that in order to realize a sustainable society, it is necessary to support and show respect for the protection of human rights, and to promote the creation of a healthy and safe working environment where employees are able to respond to the needs of society. We also believe that such measures will serve as opportunities to further vitalize the Company, and are promoting various initiatives accordingly.

Human Resources Development Policy

Since its foundation, the T&D Insurance Group has been promoting the nurturing of a corporate culture where diverse human resources can feel job satisfaction and reach their potential. Under our Group policy, in which each affiliate aims to improve its corporate value by leveraging the uniqueness and specialization of its respective business strategy, each of the Group’s affiliates formulates its own education and training plan and strives to develop and enhance the skills of its employees.

Initiatives to Provide Opportunities for Growth

The three life insurance companies conduct education and training, primarily through OJT (on-the-job training), group training, and support for personal development. These companies encourage autonomous career development by each employee, by actively helping them to acquire qualifications and offering a diverse curriculum, including correspondence education and e-learning.

In addition, systematic rotation is implemented to provide employees with a variety of business experience, allowing them to be more capable of carrying out work from a broad, company-wide perspective. Young employees are assigned to different parts of the organization and different job areas for a certain period after joining the company. By moving between the head office and branches, as well as sales and administration, these employees work to acquire basic knowledge and hone their skills. Similarly, with regard to management staff, employees who have experience as head office division managers are put in to positions such as branch general managers, while branch managerial staff are assigned to the head office, with the aim of improving their managerial capabilities.

Diversity Promotion Initiatives

The T&D Insurance Group has promoted efforts to create a corporate culture that diverse human resources will find engaging to work in and that enables them to reach their full potential. Particularly given that women represent the majority of the Group’s employees, enabling them to further reach their potential is an important driver of sustainable growth in corporate value, and the T&D Insurance Group recognizes that their active participation is a crucial management priority. With this in mind, the Group’s three life insurance companies are working to revise their respective personnel and compensation systems, as well as introducing various support systems to enhance the work-life balance.

By fostering Group-wide collaboration to reduce total working hours and encourage male employees to take childcare leave, we are promoting the creation of workplace environments where everybody is motivated to play an active role.

To steadily advance these measures to promote the active participation of female employees, the Group’s three life insurance companies formulated their action plans based on their respective business models.

Action Plan: Promote Active Roles for Women at the Three Life Insurance Companies

T&D Insurance Group has disclosed action plans for promoting the active participation of women and targets for promoting female employees to management positions. The ratio of female managers has been steadily increasing.

Employment of Persons with Disabilities

As of the end of March 2020, a total of 366 employees with disabilities, including 28 new recruits for fiscal 2019, worked at the three life insurance companies, which account for 2.52% of the total number of employees.

We have put in place several measures designed to create a comfortable workplace for employees with disabilities. As a pre-hire initiative, we encourage the attendance of a placement support worker at job interviews, so that job candidates can go through the screening process without worry. We also hold workplace tours for candidates to prevent assignment mismatches. After hiring, we strive to provide company-wide support, through measures such as preparing a comfortable working environment by introducing specialized computers and other equipment, and taking commuting routes into consideration. In addition, job coaches who specialize in support for employees with disabilities are dispatched to the company, and a placement support worker holds interviews together with the employee and his or her supervisor, and offers advice.

We will continue working to create a workplace environment that encourages and supports persons with disabilities in working comfortably, and to expand employment opportunities for persons with various disabilities.

Employment of People with Disabilities at the Three Life Insurance Companies
FY2017 FY2018 FY2019
Employment rate of people with disabilities (%) 2.42 2.56 2.52

Daido Life

With the aim of creating workplaces in which a highly diverse workforce can thrive, Daido Life continues to establish safe and comfortable working environments for people with disabilities. As part of this initiative, in February 2018 the Company set up ACT* at its head office. This administrative services team of employees with disabilities currently has 13 members (as of March 2020).

* ACT is both an acronym for Advance Challenged Team, and a reference to persons with disabilities acting, or taking part, in society.

The company has distributed communication boards and tablets installed with “UDTalk,” an app that converts voice to text in real time, to the head office and branches where employees with hearing disabilities work.

LGBT-friendly

Welcomed by the Group

Underpinned by its basic approach to respecting human rights expressed in the T&D Insurance Group’s Human Rights Policy, the Group strives to develop a workplace environment in which each and every employee can fully realize their own potential. From the viewpoint of diversity, each Group company is addressing LGBT (sexual minorities) issues by running training sessions and setting up consultation desks.

In addition, from December 2016 to January 2017, the Group held seminars regarding LGBT issues for executives, department general managers, and managerial staff. Approximately 1,700 people attended a lecture on the topic of LGBT compliance in companies by an outside lecturer, and attendees became more aware of the importance of engaging in LGBT initiatives as a company. In addition, working-level training sessions primarily targeting Group company human resources division managers and other human resources staff were held.

Daido Life

In April 2018, Daido Life began treating same-sex partners as spouses under the company’s leave and benefit program.

<Major Applicable Systems>

  • Leave, short working hours
  • Recreation facilities
  • Family transfer system
  • Company housing/transfer allowance
  • Daido Life Mutual Aid Fund (congratulations and condolence allowance system)

Customer-oriented

The T&D Insurance Group’s three life insurance companies have also started to allow policyholders to designate same-sex partners as beneficiaries of insurance benefits, just like for a spouse, by submitting documents showing that the two people are in a partnership, such as a partnership certificate issued by a local government.

Example of Daido Life

Daido Life is expanding the areas in which same-sex partners living together are accorded the same treatment as spouses, including procedures for new policies, payments, and policy changes.

Response Date
Possible to designate as beneficiary for death benefits November 2015
Possible to designate as registered family in the Family Registration Program
Possible to sign on behalf of a partner for procedures such as new policies, payments when the partner is unable to do so for him/herself December 2016
Possible to designate as a preregistered proxy April 2018

Worker-friendly Work Environment

Work-Life Balance Initiatives

The T&D Insurance Group companies are strengthening various initiatives, including enhancement of childcare leave and other systems, as well as reduction of total working hours. Accordingly, employees can make full use of their skills and increase their performance at work, while fulfilling their responsibilities at home, such as housework, childcare, and nursing care. Furthermore, we believe that in order to promote the active participation of women, it is essential to create a workplace where women can continue working long term, while experiencing life events such as marriage and childbirth. As part of these efforts, the Group as a whole is striving to realize work-life balance by encouraging men to participate in childrearing, and the percentage of male employees taking childcare leave has reached 100% at the three life insurance companies.

Taiyo Life

Taiyo Life is taking steps to reduce overall working hours and encourage its employees to take paid leave. A number of flexible working options are on offer; for example, the company rolled out a system that allows workers to take half a day off to look after their child if they have fallen ill or for nursing care, while the scope of Taiyo Life’s shorter working hours system was expanded to include employees with children up until the end of elementary school. Also, Taiyo Life’s flextime system can now be utilized by employees working shorter hours. The company also has other systems in place that go above and beyond what is required by law. For instance, a nursing care leave system that can be utilized for up to three years, a childcare leave system available to employees with children no older than three years, and paternity leave for male employees of one month or more.

Also, in April 2020 Taiyo Life introduced a new system that lets employees work only three or four days a week if they need to take time off to provide nursing care or undergo cancer treatment. Support for employees balancing work with nursing care or medical treatment is also being expanded with cancer treatment being added to the scope of hospital leave, which was previously limited to pregnant employees, employees that had recently given birth, or employees undergoing infertility treatment.

Daido Life

Efforts are being made that are aimed at reducing working hours, such as the implementation of automatic computer shut down. In addition, the company is promoting work styles that allow employees to balance their job and life at home, such as promoting the use of paid leave and home-based work system. In 2017, the company received the Minister for Internal Affairs and Communications Award as one of the Top 100 Telework Pioneers for initiatives such as its home-based work system. In addition, in February 2019, the company was awarded the Excellence Award at the Telework Promotion Awards held by the Japan Telework Association. In November 2019, Daido Life also collected the Excellence Award in the Shiny Telework Prize implemented and selected by the Ministry of Health, Labour and Welfare.

T&D Financial Life

The company continues to implement measures to reduce overtime work hours, such as introducing a short working hour system, encouraging use of the flextime system, establishing a “No Overtime Day” and a “Go Home Early Day,” and automatically shutting down computers used for work. Through these efforts, the company seeks to create a workplace where employees can achieve work-life balance, with the aim of fostering a corporate culture where employees feel job satisfaction.

Key Performance Indicator

The Group's three life insurance companies have set the ration of female managers as their Key Performance Indicator and are taking action to achieve the target.

Ratio of female managers (target and result)

Taiyo Life Daido Life T&D Financial Life
Target More than 20% target achieved Maintained above 15% by March 2022 More than 15% by April 2022
2014 19.1% 8.5% 8.2%
2015 19.0% 10.4% 9.1%
2016 19.6% 12.3% 9.6%
2017 19.1% 13.0% 11.0%
2018 19.5% 14.1% 11.5%
2019 19.4% 14.8% 13.0%
2020 20.4% 16.6% 12.5%

* The results of each year are as of April (including affiliated companies). Rounded to the first decimal place.

Priority Theme 3
Help mitigate and adapt to climate change

Basic Concept

The T&D Insurance Group formulated the T&D Insurance Group Environmental Policy* to clarify the Group’s stance on the environment. The Policy is to carry out business activities with full awareness of the importance of environmental concerns, and to ensure that executives and employees understand that they must act in consideration of the protection of the global environment. The Group will achieve sustainable growth along with society while fulfilling the public mission of life insurance and other businesses, and undertaking its corporate social responsibilities. In addition, based on the above Policy, the Group has set out its Green Purchasing Standards and Detailed Rules and gives priority to the purchase of products and services that help reduce its environmental impact when procuring a diverse group of goods ranging from office furniture, equipment and consumable supplies to real estate facilities and system equipment as well as in printing product brochures and policy documents. While climate change on a global scale is a risk for the continuity of the Group’s business activities, the Group considers it an opportunity to undertake new activities.

* The T&D Insurance Group Environmental Policy is available at https://www.td-holdings.co.jp/en/csr/csr-policy/environment.html

Environmental Impact-reduction Initiatives

Environmental Initiatives

Reduction of CO2 Emissions

As more than 90% of the CO2 emissions (Scope 1 + 2) derive from electricity use at the T&D Insurance Group, we have set targets for electricity use and CO2 emissions, and are taking actions to cut our energy consumption.

Power-saving Efforts

Each year the T&D Insurance Group participates in a “Cool Biz” campaign from May to October (setting thermostats of air conditioners at 28°C) and a “Warm Biz” campaign from November to March (setting a room temperature at 20°C). In addition, as a power-saving measure to prevent global warming, the Group turns off or reduces the lighting in offices, meeting rooms, hallways and other areas when they are not in use.

“Lights Down” Campaign

As an initiative to raise the environmental awareness of each of the Group’s executives and employees, the T&D Insurance Group has been conducting a campaign in which it calls for a simultaneous switch-off of all the lights in offices twice a year. In fiscal 2019, this initiative was conducted in July and December. We will continue our initiative of a simultaneous switch-off of all the lights twice a year, in order to contribute to the prevention of global warming.

Forest Conservation Activities

Life insurance companies use vast amounts of paper including office paper, life insurance pamphlets, policy provisions, and other documents in the course of business operations. To restore forest resources and preserve greenery, Taiyo Life conducts afforestation projects. It has established “Taiyo Seimei no Mori” (the Forests of Taiyo Life) in Nasushiobara City (Tochigi Prefecture) and Takashima City (Shiga Prefecture).

The first “Taiyo Seimei no Mori” was established in March 2006 in Nasushiobara City, Tochigi Prefecture as a project under the Forestry Agency’s “Corporate Forest” program. In cooperation with the Enna District Forest Office and others, we invited members of the Japan Down Syndrome Society and their families to take part in a forest studies class experience in May 2019, and conducted forest maintenance activities such as thinning and maintenance of walking trails in November (total number of participants for the year: approx. 142). The second corporate forest “Taiyo Seimei Kutsuki no Mori” (Kutsuki Forest of Taiyo Life) was established in Takashima City, Shiga Prefecture in November 2007. In the forest, we collaborated with the Asosatoyama Center, a local NPO, in conducting forest improvement activities, including the improvement of forest roads and the clearing out of fallen leaves in red pine forests, in April and December 2019. We also hosted the “Dongri Project” (Acorn Project) in October and December 2019, wherein local elementary students grew broad-leaf seedlings from acorns and then planted them in the forest at the time of graduation (total number of participants for the year: approximately 242).

photo:Group photo
photo:Thinning
Name of Forest Taiyo Seimei no Mori
(the Forests of Taiyo Life) (Tochigi Prefecture)
Taiyo Seimei Kutsuki no Mori
(Kutsuki Forest of Taiyo Life) (Shiga Prefecture)
Date of Establishment March 2006 November 2007
Area Approx. 4.8ha Approx. 12.7ha
CO2 Absorption 19t (Estimate by the Forestry Agency) 81t (Estimate by Takashima City)

Key Performance Indicator

T&D Insurance Group recognizes the importance of global environmental problems and positioned the global environmental protection as an important issue. With this in mind, T&D Insurance Group has set the three indicators below as targets for reducing environmental impact (Key Performance Indicator) and is taking action to achieve these targets through wide range of corporate activities. In addition to these existing targets, we have also established new Group-wide CO2 reduction targets (September 2020).

Group-wide CO2 reduction target

  • By 2030, we aim to reduce CO2 emissions* per unit of floor space by 40% compared to FY 2013.

* SCOPE1+2

For the “Targets and Results” of the three existing indicators, see “Group-wide Targets and Results” under “Initiatives to Address the Environment” of the CSR Library. The results of the new CO2 reduction targets will be reported starting in FY2021.

Priority Theme 4
Invest to help build a sustainable society

Basic Concept

With the main business of the Group being life insurance business, contributing to realizing a sustainable society through investment is one of the most fundamental roles of the Group. The sustainable and stable growth of society is essential in securing long-term stable profit through investment. The Group focuses on the impact that the investment activities of the institutional investors who manage long-term funds have on efforts to realize a sustainable world. The Group will contribute to the realization of a sustainable society through investment activities undertaken in consideration of the environment, society and corporate governance.

Responsible Institutional Investor

Signing of the Principles for Responsible Investment (PRI)

Daido Life, Taiyo Life, and T&D Asset Management have signed the Principles for Responsible Investment (PRI)*, which is supported by the United Nations.

Taiyo Life Insurance Company

In order to further fulfill its social responsibility as an institutional investor, Taiyo Life determined that it was essential to exert its influence for the betterment of society and the global environment through investment and lending activities to a greater extent, and to contribute to the realization of a sustainable society.

In line with this thinking, in March 2007, Taiyo Life became the first Japanese life insurance company to sign the PRI.

Based on these principles, Taiyo Life gives due consideration to ESG issues, namely, environmental (E), social (S), and governance (G) issues, and promotes asset management to achieve a sustainable society.

Daido Life Insurance Company

Daido Life supports the objectives of the PRI and became a signatory institution to them in November 2016. Based on these objectives, Daido Life is contributing to the formation of a sustainable society through promoting investing and lending that considers environmental, social and governance (ESG) issues. Specifically, the company is promoting lending and investment that aims to supply funds to companies and businesses that contribute to solving climate change and the development of social infrastructure. The company is also carrying out initiatives regarding asset management that incorporates ESG factors such as company analyses of investment processes.

T&D Asset Management Co., Ltd.

T&D Asset Management, to fulfill its responsibilities of being entrusted as an institutional investor that manages investments, endorses the concept of the PRI, and signed them in March 2012. In accordance with these principles, T&D Asset Management tackles ESG issues in a manner consistent with meeting the long-term interests of customers, fully grasping the status of investee companies. Accordingly, the company is also committed to pursuing the sustained growth of these companies, particularly through holding constructive dialogues with them and through the exercise of voting rights, with the aim of increasing the medium- and long-term investment returns on the funds entrusted to it by customers.The status of each Group company’s PRI initiatives is reported in PRI Transparency Report. Enter the name of the company of interest into the search box at the following link:

WEB https://www.unpri.org/searchresults?qkeyword=&parametrics=WVSECTION%7cSignatories

* The Principles for Responsible Investment (PRI) are a code of conduct for the global financial industry that was proclaimed by Kofi Annan, the secretary-general of the United Nations in 2006. A commitment to these principles has been signed by over 3,200 financial institutions worldwide, and by 83 in Japan (as of July 2020).

The T&D Insurance Group’s stance on Investment and Financing for Coal-fired Power Generation Projects

With regard to fossil fuel-related businesses such as coal-fired power generation, we recognize that the consumption of fossil fuels is one of the major factors driving environmental problems such as climate change and air pollution, and that the attitude of institutional investors in this sector is more important than ever before.
 It is the Group’s policy not to make any new investments or loans to coal-fired power generation projects. However, we may consider investments and loans in cases where the environmental impact of the project will be reduced, for example through the development and application of new technologies for carbon capture and storage (CCS) or carbon capture, utilization and storage (CCUS).

Examples of ESG Investment and Financing

Taiyo Life, Daido Life, and T&D Asset Management practice the following types of ESG investment and financing.

Investments in Environmental Problem Solving Green Bonds

We invest in Green Bonds, which financially support various projects by local governments and incorporated administrative agencies. These projects include working on “Creating Smart Energy Cities” and “Adapting to the Effects of Climate Change,” and promoting the convenience of urban rail, which is expected to be effective in improving the environment, including reducing CO2 emissions.

Investment in and finance renewable energy projects and energy efficiency projects

We have invested in funds for projects that are working to create domestic solar power generation to provide clean energy, and have financed energy efficiency businesses. Through these efforts, we are contributing to the promotion of global warming countermeasures and the enhancement of energy self-sufficiency ratios.

Finance of the “Seawater Desalinization Project,” which can contribute to the resolution of water shortages in Australia

We financed a seawater desalinization project aimed at supplying drinking water in a public-private initiative by a state government in Australia. This financing is an initiative to contribute to the creation of social infrastructure in a region suffering from water shortages.

Participation in project financing of “Qualified Project, etc., for Airport Operation of the Seven Airports in Hokkaido,” which is intended to contribute to regional development and growth

We participated in the joint financing of a project to integrate the operations of the seven airports in Hokkaido, which were previously operated by separate entities. This financing is an effort to maximize the role of the airports as a key transportation hub and contribute to Hokkaido’s further development and growth.

Investment in “Social Bonds” which contribute to supporting infrastructure development and job creation, etc. in developing regions

We invested in “Social Bonds” issued by JICA, a government agency that provides Official Development Assistance (ODA) such as funding for economic and social development in developing regions. The financing is used in projects such as infrastructure creation, job creation support, and the like, mainly in developing regions.

Infrastructure financing for the Government of Togo

We provided financing to the Government of Togo with the aim of contributing to Togo’s economic growth and improving its people’s lives. In West African countries, including Togo, infrastructure development for economic and social development has become a social issue, and the funds to be raised through this project will be used to improve infrastructure such as ports and other facilities and to expand social welfare in Togo.

Investment in the “Fund Supporting Good Health,” “Japan Healthy Society Support Fund,” and “Healthy Society Contribution Fund,” which support projects that contribute to the promotion of human health

We invested in the Fund Supporting Good Health and the Japan Healthy Society Support Fund, with the aim of responding to the social issue of extending healthy life span. The former is for listed corporations in Japan that conduct businesses such as pharmaceuticals, healthcare, sports clubs, and health foods that contribute to the promotion of human health, while the latter supports projects that contribute to the promotion of human health.

Investment in companies that contribute to the creation of a sustainable society

Taiyo Life and Daido Life invest in the “T&D Japan Equities ESG Research Fund.” The fund selectively invests in companies with an outstanding ESG performance, through stock selection based on ESG research. T&D Asset Management established and manages the fund (management began in July 2015).