Among the various sustainability fields that relate to its business activities, the T&D Insurance Group has identified social issues that are highly important to society and highly relevant to the Group’s operations. Based on this, we established the following four sustainability priority themes.

image:[Priority theme 1] Promote healthy and abundant lives for all people [Priority theme 2] Provide workplace environments that enable all people to participate actively [Priority theme 3] Help mitigate and adapt to climate change [Priority theme 4] Invest to help build a sustainable society

Process for Selecting Priority Themes

(1) Identify important social issues

We considered various social issues to be targeted, based on what society expects of us as a Group engaged mainly in the insurance business, as well as how we can help develop a sustainable society.

After examining the SDG goals and targets, our Group CSR Charter, changes in the social environment, trends in technological innovation, and other sources, we identified 40 (important) target-related social issues relevant to our policies, products, services, and business model.

(2) Identify initiatives that address the important social issues

We identified the initiatives that have been implemented to increase social value with respect to the important social issues through our business activities and our critical business and sustainability management platforms.

(3) Identify the shared value to be realized by the initiatives and the corresponding sustainability themes

We identified initiatives that address important social issues and the shared value of their impact. In order to create shared value, we set themes that promote Group sustainability from the perspectives of the areas of the issues to be addressed and the ways of addressing them.

For more details on (2) and (3), please see “Initiatives for solving social issues and creating shared value”

(4) Prioritize shared values and sustainability themes

We evaluated the importance of each shared value and sustainability theme based on both a) importance to society, and b) relevance to the Group’s business (influence on social issues). We then clarified the priority of the initiatives for the Group to pursue.

a) Importance to society: Evaluation based on its impact on society and its contribution to the SDGs

b) Relevance to the Group’s business: Evaluation based on the relationship with policies and actions defined in the T&D Insurance Group CSR Charter

(5) Select sustainability priority themes

We set priority themes for promoting Group sustainability that can have an impact on the creation of shared value by addressing important social issues.

(6) Verify the adequacy of sustainability priority themes

Progress Management and Verification of Initiatives

Initiatives for solving social issues and creating shared value

The T&D Insurance Group is committed to creating shared value and contributing to solving social issues through the Group’s broad range of business activities.

Social Issues and T&D Insurance Group Initiatives

Important social issue T&D Insurance Group initiative

B : Sustainability promotion in business activities

P : Insurance business products and services

I : ESG investment

C : Social contribution

Shared value and sustainability theme (major activities)
2. Reduce economic and social risks in an aging society

P : Insurance to support the prevention of dementia, insurance to protect a wide range of conditions requiring long-term care

P : Pension products to address the 100-year-life era, insurance for long-term care and dementia

C : Research grants for various health problems and the issues accompanied by rapid increase in the elderly population

Healthy and abundant lives
[Priority theme 1]
Promote healthy and abundant lives for all people
(person/household)
7. Help people maintain good health

I : Investment in funds that support businesses that contribute to improving people’s health

C : Foundation grants to welfare projects for the elderly and disabled

22. Promote use of insurance and financial services for all

P : Protection-oriented products at an affordable price, income protection insurance that can add specific disease insurance

P : Integration of Internet-based insurance enrollment with face-to-face support service

P : Support for foreign employees who have difficulties understanding Japanese during the application process in order to meet the insurance needs of foreign workers in SMEs

24. Encourage all people to engage in social and economic activities

C : Engagement and support with the Down Syndrome Association and volunteer activities to support people with disabilities

P : Delivering asset-formation products for comfortable postretirement life for seniors

19. Support establishment and growth of SMEs
20. Promote decent work
21. Create healthy and safe workplace environments
23. Provide financial services to SMEs

P : Supporting the spread and promotion of health-oriented management® and the enhancement of the welfare system at SMEs

P : New power bidding support service to support the efficient management of SMEs

P : Helping SME owners confirm employee safety in the event of a large-scale disaster

Employment and job satisfaction
[Priority theme 2]
Provide workplace environments that enable all people to participate actively
(workplace)
g) Respect worker personalities and diversity
h) Support human resources and skills development

B : Education and training centered on on-the-job training, group training, and self-development support

B : Introduction of a re-employment system and implementation of life plan seminars for employees who are reaching the mandatory retirement age

B : Promotion of employment for persons with disabilities, implementation of training on LGBT (sexual minorities), and establishment of a consultation desk to promote diversity

11. Promote the advancement of women
21. Create healthy and safe workplace environments

B : Establishment and implementation of action plans for promoting the active participation of women and targets for promoting female employees to management positions

B : Implementation of a mentor system in which executives and managers support newly appointed female managers

B : Establishment of systems for return to the workplace, including formulating a program for returning to work after childcare leave

17. Increase use of renewable energy
18. Promote investments in clean energy
29. Strengthen resilience to climate change

B : Set Group-wide targets to reduce CO2 emissions, reduce electricity consumption, reduce office paper consumption, and improve the green purchasing ratio.

B : Conduct “Cool Biz” in summer and “Warm Biz” in winter

B : Energy conservation through a “Lights Down” campaign, power demand monitoring system, and “no overtime day”

Sustainable global environment
[Priority theme 3]
Help mitigate and adapt to climate change
(global environment)
34. Promote investments in sustainable development

I : Investment in “green bonds” and funds targeting renewable energy power generation, energy efficiency, and domestic clean energy power generation projects

I : Investment and management of ESG-related funds that make selective investments from the perspective of ESG

I : Investment in the “Fund Supporting Good Health,” “Japan Healthy Society Support Fund,” and “Healthy Society Contribution Fund,” which support projects that contribute to the promotion of human health

I : Exercise of voting rights and dialogue with investees based on the Principles of Responsible Institutional Investors

A resilient and vibrant society
[Priority theme 4]
Invest to help build a sustainable society
(society/community)
16. Improve energy efficiency
27. Enhance efficiency of resource use
28. Increase reuse and recycling activities

B : Installed OA equipment in the meeting rooms to reduce the amount of office paper used, and realize paperless meetings, including the Board of Directors and the Executive Management Board

B : Promoting green purchasing by giving priority to products that are compliant with the Green Purchase Act and to Eco Mark products

Sustainable global environment (other than climate change)

・Efficient use of resources and energy

9. Provide equal access to education
10. Provide safe and effective learning environments

C : Support for under-resourced schools in Southeast Asia - donation of books and school supplies

A resilient and vibrant society

・Support for basic education

33. Eradicate corruption and bribery
j) Provide proper information on products and services
d) Ensure fair and free competition

P : Preparing easy-to-understand product brochures, policy overviews, and policy proposals tailored to each customer’s needs

P : Sending notification of policy details to customers and confirming them in person through direct home visit

P : Preparing and distributing service guidebooks and safety guides

Governance and internal control of trusted corporate groups

・Building a fair business foundation

25. Build communities that are inclusive of the weak
26. Build communities that are resilient to disasters

I : Constructing and operating nursing homes utilizing assets owned by the Company

A resilient and vibrant society

・Strong but friendly community development

3. Improve nutrition in poor households
6. Take measures to combat infec- tious and contagious diseases
5. Support use of health services
13. Provide access to safe and inexpensive water
14. Provide equal access to sanitation facilities

C : Subsidies for regional health and welfare research and volunteer activities (Daido Life)

A resilient and vibrant society

・Basic living infrastructure

1. Secure equal rights in property ownership
12. Stop discrimination against women and violence
i) Manage and protect personal information

B : Acquisition of the Privacy Mark for companies that handle personal information appropriately

B : Acquisition of ISO27001 certification, the international standard for information security management systems

Respect for human rights

・Other social human rights

30. Protect marine resources and prevent marine pollution
31. Conserve forests
32. Conserve terrestrial biodiversity

C : Established “Taiyo Seimei no Mori” (the Forests of Taiyo Life) at two locations in Japan and promoted forest conservation based on using timber from forest thinning

B : Collected and donated plastic bottle caps, used postage stamps, and other items

Sustainable global environment (other than climate change)

・Environmental protection for land and sea

4. Promote sustainable agriculture
15. Provide low-cost, reliable energy

I : Investment in social bonds, which contribute to education and employment support in developing countries, measures against the spread of COVID-19, etc.

A resilient and vibrant society

・Support for construction of industrial infrastructure

o) Collaborate with stakeholders

P : Holding customer information meetings and business reporting meetings

B : Participation in the Japan Association for the UNEP (Global Environmental Initiatives)

C : Support for the Japan Down Syndrome Society

Revitalization of partnerships

・Collaboration with stakeholders

Categorizing Social Issues

1. Social issues extracted from 169 targets of the SDGs

Goal 1. End poverty in all its forms everywhere

1. Secure equal rights in property ownership (right to use financial services)

2. Reduce economic and social risks in an aging society

Goal 2. End hunger, achieve food security and improved nutrition and promote sustainable agriculture

3. Improve nutrition in poor households

4. Promote sustainable agriculture

Goal 3. Ensure healthy lives and promote well-being for all at all ages

5. Support use of health services

6. Take measures to combat infectious and contagious diseases

7. Help people maintain good health

Goal 4. Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all

8. Acquire skills necessary for decent work and entrepreneurship

9. Provide equal access to education

10. Provide safe and effective learning environments

Goal 5. Achieve gender equality and empower all women and girls

11. Promote the advancement of women

12. Stop discrimination against women and violence

Goal 6. Ensure availability and sustainable management of water and sanitation for all

13. Provide access to safe and inexpensive water

14. Provide equal access to sanitation facilities

Goal 7. Ensure access to affordable, reliable, sustainable and modern energy for all

15. Provide low-cost, reliable energy

16. Improve energy efficiency

17. Increase use of renewable energy

18. Promote investments in clean energy

Goal 8. Promote inclusive and sustainable economic growth, full and productive employment and decent work for all

19. Support establishment and growth of small and medium-sized companies

20. Promote decent work

21. Create healthy and safe workplace environments

22. Promote use of insurance and financial services for all

Goal 9. Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation

23. Provide financial services to small and medium-sized companies

Goal 10. Reduce inequality within and among countries

24. Encourage all people to engage in social and economic activities

Goal 11. Make cities and human settlements inclusive, safe, resilient and sustainable

25. Build communities that are friendly to the weak

26. Build communities that are resilient to disasters

Goal 12. Ensure sustainable consumption and production patterns

27. Enhance efficiency of resource use

28. Increase reuse and recycling activities

Goal 13. Take urgent action to combat climate change and its impacts*

29. Strengthen resilience to climate change

Goal 14. Conserve and sustainably use the oceans, seas and marine resources for sustainable development

30. Protect marine resources and prevent marine pollution

Goal 15. Protect, restore and promote sustainable use of terrestrial ecosystems, sustainably manage forests, combat desertification, and halt and reverse land degradation and halt biodiversity loss

31. Conserve forests

32. Conserve terrestrial biodiversity

Goal 16. Promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels

33. Eradicate corruption and bribery

Goal 17. Strengthen the means of implementation and revitalize the global partnership for sustainable development

34. Promote investments in sustainable development

GRI Material Topic

GRI topic Materiality assessment(mapping) or Compliance issues
GRI 200 : Economic 201 : Economic Performance 3. Improve nutrition in poor household
29. Strengthen resilience to climate change
GRI 200 : Economic 205 : Anti-corruption 33. Eradicate corruption and bribery
GRI 200 : Economic 206 : Anti-competitive Behavior d) Ensure fair and free competition
GRI 300 : Environmental 301 : Materials 27. Enhance efficiency of resource use
28. Increase reuse and recycling activities
GRI 300 : Environmental 302 : Energy 16. Improve energy efficiency
17. Increase use of renewable energy
GRI 300 : Environmental 303 : Water and Effluents 13. Provide access to safe and inexpensive water
27. Enhance efficiency of resource use
GRI 300 : Environmental 304 : Biodiversity 31. Conserve forests
32. Conserve terrestrial biodiversity
GRI 300 : Environmental 305 : Emissions CO2 29. Strengthen resilience to climate change
GRI 300 : Environmental 305 : Emissions SOX, NOX etc. 18. Promote investments in clean energy
GRI 300 : Environmental 306 : Effluents and Waste 30. Protect marine resources and prevent marine pollution
31. Conserve forests
GRI 300 : Environmental 307 : Environmental Compliance The T&D Insurance Group Compliance Code of Conduct 1. Rigorously Enforcing Compliance
GRI 400 : Social 401 : Employment 20. Promote decent work
GRI 400 : Social 403 : Occupational Health and Safety 21. Create healthy and safe workplace environments
GRI 400 : Social 404 : Training and Education h) Support human resources and skills development
GRI 400 : Social 405 : Diversity and Equal Opportunity 11. Promote the advancement of women
g) Respect worker personalities and diversity
GRI 400 : Social 412 : Human Rights Assessment 12. Stop discrimination against women and violence
g) Respect worker personalities and diversity
GRI 400 : Social 413 : Local Communities 25. Build communities that are friendly to the weak
26. Build communities that are resilient to disasters
GRI 400 : Social 414 : Supplier Social Assessment o) Collaborate with stakeholders
GRI 400 : Social 418 : Customer Privacy i) Manage and protect personal information
GRI 400 : Social 419 : Socioeconomic Compliance The T&D Insurance Group Compliance Code of Conduct 1. Rigorously Enforcing Compliance
Issues not identified in GRI Standard topics Better Products and Servies 19. Support establishment and growth of SMEs
22. Promote use of insurance and financial services for all
23. Provide financial services to SMEs
Promote community and employee health 7. Help people maintain good health
21. Create healthy and safe workplace environments
Responsibilities as an institutional investor 18. Promote investments in clean energy
34. Promote investments in sustainable development
DemographicChange / Aging issues 2. Reduce economic and social risks in an aging society

Contribution to SDGs

At the United Nations Sustainable Development Summit 2015, “Transforming Our World: the 2030 Agenda for Sustainable Development” was adopted unanimously. The agenda sets forth Sustainable Development Goals (SDGs), consisting of 17 goals and 169 targets, for the realization of sustainable development at the global level through the cooperation of the global community, including national governments, ordinary citizens and private-sector corporations.

The SDGs are aimed at realizing a sustainable world through initiatives that address issues in a wide range of fields. They are in line with the Group’s corporate philosophy of “aiming to be a group that contributes to all people and societies through the creation of value.” The Group will continue to incorporate contributions to SDGs into the process for selecting sustainability priority themes and make efforts to contribute to achieving SDGs through our initiatives to promote sustainability, taking advantage of the features and strengths of the business.

Sustainability Priority Themes and SDGs

Sustainability priority themes Main related SDG targets Specific actions

1. Promote healthy and abundant lives for all people

・Taiyo Life quickly launched Infectious disease plus hospitalization insurance (lump-sum payment type) which covers COVID-19 (September 2020)

・Daido Life launched free-of-charge COVID-19 mutual support insurance in collaboration with justInCase (November 2020)

・Activities to support the health and productivity management practices of SMEs

・Development and provision of health promotion apps, etc.

2. Provide workplace environments that enable all people to participate actively

・Effective use and training of human resources through OJT, group training, self-development support, etc.

・Support for the advancement of women through managerial appointments, childcare support systems, etc.

・Efforts to modernize workstyles to enrich work and life by providing work-at-home options, reducing working hours, encouraging vacation uptake, etc.

・Helping create environments in which employees of business partners can work in a healthy and safe manner

3. Help mitigate and adapt to climate change

・Establishment of Group-wide CO2 emission reduction targets

・Efforts to reduce consumption of electricity and office paper

・Promotion of green purchasing initiatives to help protect the environment

・Activities to conserve and cultivate forests

・Collaboration with and support for NPOs engaged in protecting the global environment

・Endorsement of TCFD recommendations and disclosure of climate-related financial information

4. Invest to help build a sustainable society

・Investment in "green bonds" that contribute to solving environmental problems

・Investment in and financing of renewable energy projects and energy efficiency projects

・Investment in various “social bonds” that contribute to the measures against the spread of COVID-19

・Investment in and financing of businesses committed to solving water shortage issues

・Investment and financing to support youth development and employment in developing countries

・Investment in businesses that promote better health for people

Priority Theme 1
Promote Healthy and Abundant Lives for All People

Basic Concept

With the main business of the T&D Insurance Group being the life insurance business, contributing to promote healthy and abundant lives for all people is one of our most basic responsibility to society. We have positioned “Providing Better Products and Services” as the first principle of the T&D Insurance Group CSR Charter. The Group clearly states its commitment to fulfilling its responsibilities to society through the insurance business by offering well-suited, high-quality products and services that meet customer needs. The provision of products and services that contribute to solving various risks faced by our customers, which occur due to societal changes such as the acceleration of Japanʼs declining birthrate and aging population, is both the Groupʼs mission and an opportunity for growth.

Initiatives by Taiyo Life

Initiatives under Taiyo’s GENKI Project

Looking ahead to the full-blown arrival of the era of the 100-year life, Taiyo Life has been promoting Taiyo’s GENKI Project, an initiative that began in June 2016 to energize all of our employees, customers, and society. The aim is to address the social issue of longer, healthy lifespans, that is, living a long, healthy life. As for specific approaches, we have been working on introducing a system of employment that allows employees to work until the age of 70, offering disease prevention services, and sponsoring dementia seminars throughout Japan. These activities have been highly acclaimed by external institutions. For instance, Taiyo Life has earned the “White 500” health management excellence certification for five years running under the Certified Health and Productivity Management Organization Recognition Program sponsored by the Ministry of Economy, Trade and Industry.

image:Taiyo’s GENKI Project

Product Development which Preempts the Changes of the Times

In September 2020, Taiyo Life newly launched our infectious disease plus hospitalization insurance (lump sum payment type), which was developed as a way of giving our customers peace of mind and helping them live healthier, longer lives by taking the lead in providing life insurance with generous coverage for hospitalization due to COVID-19 infection during the pandemic. This product can also support people’s daily lives in terms of responding to the impact of medical costs, as well as other expenses and reductions in income following hospitalization, which are a concern for customers. It was well-received by many of our customers, with over 10,000 new policies sold within only 13 days after launch. Moreover, in November 2020 we began offering relaxed underwriting-type insurance, so even those worried about their health status, such as persons with chronic disease or a pre-existing medical history, are now able to enroll with a simple declaration. This allowed us to better meet the diverse needs of a wide range of customers—both young and old—and had a huge impact on our business, with over 100,000 policies sold in April 2021.

In addition, in October 2018, we launched Himawari Dementia Prevention Insurance, an insurance industry first that takes into account the risks posed by the era of the 100-year life. This product does not only cover customers in the case that they develop dementia, but helps customers prevent the onset of dementia from the prevention stage. In November 2020, we raised the limit on the insurance claim paid out for dementia diagnosis, which allowed us to meet our customers’ diverse needs even more than ever. At the end of June 2021, total sales of our series of dementia- related products exceeded 700,000 policies*, which shows that these products are well-received by many people, particularly by our senior customers.

* Total combined sales of Himawari Dementia Treatment Insurance, dementia treatment insurance, Himawari Dementia Prevention Insurance, and increasing dementia treatment whole life insurance.

image:infectious disease plus hospitalization insurance (lump sum payment type) image:Himawari Dementia Prevention Insurance image:cancer and critical illness prevention insurance

Furthermore, in June 2021, we launched our cancer and critical illness prevention insurance, the second in our series of prevention insurance plans following Himawari Dementia Prevention Insurance. Customers enrolled in this policy are guaranteed coverage of up to 20 million yen for certain conditions due to 19 diseases, including cancer, acute myocardial infarction, strokes, and diabetes. The policy is meant to help cover the early treatment of diseases, and benefits can be paid out not only when a cancer diagnosis has been confirmed, but also for acute myocardial infarction or strokes in cases where certain conditions continue for 60 days or more, as well as in cases requiring undergoing surgery. In addition, by adding special survival benefit provisions, customers can receive “preventive benefits” every two years starting one year after the policy begins. These preventive benefits can also be used to take advantage of disease prevention services, etc., recommended by our company. By encouraging customers to make use of these disease prevention services, leading to the prevention and detection of cancer and other critical illnesses at an early stage, we can help customers live longer, healthier lives. These products were well received by a wide range of customers of all ages, including the carer generation, with over 10,000 policies sold in less than a month after the product went on sale.

As a financial institution agent, we launched My Kaigo Best Plus as a successor to our basic policy My Kaigo Best in April 2020. In addition to the coverage guaranteed by My Kaigo Best, customers will be paid insurance claims for a dementia diagnosis if they are ever diagnosed by a doctor with certain forms of dementia, and whole life dementia treatment benefits if conditions continue for 180 days due to certain forms of dementia.

As for the corporate insurance sector, in April 2020 we began selling benefit riders that can be added to our group life nursing-care insurance, namely, the three major diseases benefit rider and disability income benefit rider. By introducing these riders, we have been able to meet the needs of individuals belonging to companies and organizations, along with their spouses, who wish to prepare financially for balancing medical treatments with work. By combining it with the existing life nursing-care insurance rider (for parents), customers can now arrange for coverage for parents requiring long-term care, the three major diseases, and loss of income with one product.

Delivering Peace of Mind to Families

As a response to the COVID-19 pandemic, Taiyo Life offered an extension of up to six months for the grace period for payment of premiums and the period for policy renewal procedures, and applied special interest rates (interest reduction and exemption) to new policyholder loans. In addition, we have worked to improve customers’ convenience through simple treatment of claims and benefits, along with special treatment when receiving care outside of a hospital that would ordinarily require hospitalization. By doing so, customers affected by the COVID-19 pandemic will have peace of mind when continuing their policies and claiming benefits.

In addition, we are continuously working on various reforms and improvements in order to deliver trustworthy and reliable services to customers over the long term, from enrollment and contract period, up to until a policy pays out. We proactively recommend the family members of a senior customer to be present when he or she concludes a contract to prevent misunderstanding. Also, our in-house sales representatives make use of the video phone function of our Taiyo Life Concierge for mobile devices to contact customers directly and reconfirm the intention of the contract, application details, and more through our support desk, which offers ease-of-mind to our senior customers. We have also introduced the Family Registration Program, which allows the prior registration of contact information of customers’ family members as preparation in case it ever becomes difficult to communicate with the policyholder due to the onset of dementia or hospitalization.

We are also implementing our Senior Visit Service, which involves visiting senior customers at least one a year during the enrollment period to confirm contract details and encourage customers to claim their benefits. Using our dedicated customer service Web portal Taiyo Life My Page, customers can complete procedures from anywhere without having to visit a Taiyo Life Office, including address changes and other insurance maintenance procedures, use of loans and other funds, hospitalization benefits claim procedures, and more. It is also possible to complete various procedures and benefit payments online.

When a payment is to be made, office workers with specialized knowledge visit customers and/or their families directly to help them with the procedures for claiming benefits as part of our Kaketsuke-Tai Service. This service, which makes use of the Taiyo Life Concierge to reduce paper consumption when claiming benefits, allows benefit payments to be made in as little as ten minutes. In addition, in October 2020, claims for death benefits went paperless, and we aim to expand this service by digitalizing all major procedures for benefits and claims.

image:Kaketsuke-Tai Service

Prevention initiatives

Our goal at Taiyo Life is to help create a bright society with longevity where everyone can live long, healthy lives. Toward this goal, we are working on initiatives that not only support customers in the detection and improvement of critical illnesses at an early stage, but also help prevent disease, as well as improve our customers’ health. For customers eligible for payment of preventive benefits through our Himawari Dementia Prevention Insurance, we recommend dementia prevention services such as MCI Screening, which determines the risk of mild cognitive impairment (MCI) through a simple blood test, and the Kurort Health Walking Experience Tour, which can prevent disease and improve health, among others. In March 2021, we entered into a business agreement with Ajinomoto, H.U. Frontier, and Selmesta (now H.U.Wellness), and began offering Aminoindex® Risk Screening, which can simultaneously evaluate the possibility of an individual currently having cancer and whether they are at risk of future strokes, myocardial infarction, or diabetes. Moreover, we also began offering the Taiyo Life Health Promotion App in March 2021. Our Dementia Prevention App, which was previously provided as an extra service for Himawari Dementia Prevention Insurance policyholders, will be updated as a freely available app for anyone to use, and new functions, such as a function to measure sleeping conditions, as well as free health consultations, will be added. In this way, we will be able to help even more customers prevent illness and improve their health.

image:AminoindexR Risk Screening

New Sales Channel: Sma-Hoken

In October 2019, we launched Sma-Hoken, which enables customers to apply for insurance online.

Sma-Hoken, our completely new Internet-based insurance system with extensive after-sales follow-up, combines a convenient online insurance quoting and application process that can be carried out any place and time a customer desires, with attentive service from our personable staff.

image:Sma-Hoken

Benefits of Sma-Hoken (1)

Integration of Internet-based insurance application with full-service human support

We have prepared a dedicated website with an easy-to-understand interface to make the online application process easy even for first-time users. In the unlikely event the customer is unsure how to complete the process online, a call to the Sma-Hoken hotline connects to a live operator who can provide assistance while viewing the same screen as the customer. In terms of services, we also offer Sma-Hoken customers the full range of services provided by our Kaketsuke-Tai Service, which until now was offered mainly to senior customers.

Benefits of Sma-Hoken (2)

A lineup of products to meet a wide range of needs

Sma-Hoken” is available starting at a monthly premium of 1,000 yen. We offer a lineup of products that are easy to enroll in even for those who are new to insurance or who are considering enhancing their current coverage. In September 2020, we began selling the infectious disease plus hospitalization insurance (lump sum payment type) and advanced medical care insurance, and even customers concerned about their health status could begin applying for the infectious disease plus hospitalization insurance (lump sum payment type) in November 2020. We are aiming to enhance our lineup of suitable products; in March 2021, we began selling a medical care and whole life insurance plan and raised the maximum coverage amount of dementia treatment insurance benefits.

Introduction of online registration (non-face-to-face solicitation)

In January 2021, we introduced Remote Application, which combines Sma-Hoken with consultations with sales representatives and support with application procedures, becoming the first* major insurance company in Japan to digitalize everything from application procedures to benefits payment. Through this Remote Application service customers requiring remote services due to the impact of the COVID-19 pandemic can now easily complete enrollment from their own smartphones or computers.

* With respect to the sales representative channels of the nine domestic insurance companies with company names written in Japanese characters, we were the first to realize the remote completion of application and benefit payment procedures using digital technologies.(Research valid as of 8 December 2020)

Development of the Life Insurance Business in Myanmar

Taiyo Life is expanding its overseas business in Myanmar, which is attracting attention for its rapid economic development. In August 2019, we invested in Capital Life Insurance Limited, an insurance company in Myanmar, and made it an affiliated company. On November 28, 2019, the joint venture acquired final approval from the government of Myanmar and commenced operations under its new name, Capital Taiyo Life Insurance Limited (CTL). Going forward, we will continue to leverage the expertise we have cultivated in the Japanese life insurance business to expand our business in Myanmar through CTL and contribute to the further development of the Myanmar insurance industry.

photo:Capital Taiyo Life Insurance Limited (CTL)

Initiatives by Daido Life

Initiatives to Disseminate Health-oriented Management®*—DAIDO KENCO ACTION

Daido Life assists SMEs in implementing health-oriented management®. The aims are to contribute to creating a society where SMEs and their employees can actively perform and to solving issues faced by Japan’s rapidly aging society.

* Health-oriented management® means that companies consider health management of employees from a business-management perspective and strategically practice management and the establishment of employees’ health.
Health-oriented management® is a registered trademark of the Workshop for the Management of Health on Company and Employee, a specified non-profit organization.

logo:KENCO ACTION
fig:01
Declaration of health and productivity management
→Sharing the declaration of health and productivity management within the Company

02
Promoting health checkup
→Introduction of health checkup institution and reservation by proxy
→History management of health checkup results
→Stress check

03
Onset risk analysis
→Kenco Mirai Yoho
→Administrator menu

04
Health promoted solutions
→Automatic recording and visualization of daily activity volume
→Dietary management and advice from nutritionist

05
Incentive
→Acquiring points through health actions
→Health-related products and services at a preferential price
— Collaboration with Companies and Organizations Promoting the Dissemination of Health-oriented Management®

Daido Life will endeavor to establish a system through which health-oriented management® can become prevalent and take root in as many SMEs as possible all across Japan.

For that, it will widen the circle of collaboration with companies and organizations that assist SMEs in implementing health-oriented management®.

— Providing the Daido Life KENCO SUPPORT PROGRAM, a Tool for Implementing Health-oriented Management®

Daido Life has developed and provides the Daido Life KENCO SUPPORT PROGRAM in cooperation with a multitude of companies, in particular Value HR Co., Ltd., that possess specialized technology and know-how.

The Daido Life KENCO SUPPORT PROGRAM is a comprehensive program targeted at SMEs. This program consistently supports implementation of the PDCA cycle necessary for health-oriented management®. This includes assistance in encouraging employees to go through medical examinations for companies, risk analysis of development of lifestyle disease, etc. for individual SME owners and employees, and provision of health promotion solutions and incentives that promote continuous health improvement efforts.

Kaigo Relief α

As a result of the aging society, there has been an increase in the number of people requiring long-term care in the public long-term care insurance system, as well as the number of elderly people with dementia. Accordingly, the needs for nursing-care benefits of SME owners and individual business owners are also on the rise. To satisfy these needs, in April of 2019, Daido Life launched Kaigo Relief α [non-participating whole life nursing care insurance (no surrender value type during premium payment period)] to provide wide coverage when long-term care is required, such as for dementia. This product ensures substantial coverage for times when long-term care is required, while realizing inexpensive insurance premiums by eliminating the surrender value during the premiu m payment period. By offering this product and the ancillary Kaigo Concierge service integrally, Daido Life is providing comprehensive support to relieve the financial, as well as psychological, burdens associated with nursing care.

fig:Comprehensive support through Kaigo Relief α + Kaigo Concierge

* In addition to Kaigo Relief α, the company also provides Shunyu Relief [non-participating nursing care income protection insurance (no surrender value type)] to protect against loss of income when long-term care is required.

image: Kaigo Relief α, Kaigo Concierge service

L-type α , J-type α , and T-type α Products

With the arrival of the era of the 100-year life and facing a serious lack of successors, a phenomenon including the aging of SME owners and the lengthening of their working careers is advancing. Meanwhile, structural changes in society and industry are presenting SMEs with more diverse management challenges and risks. These changes in the environment have brought about changes in the insurance needs of SMEs, in particular a growing need for products with coverage that can be flexibly configured according to business conditions and other factors.

In response to this situation, we launched the industry’s first “made-to-order” insurance products to provide SME owners with long-term coverage against death, critical illness (cancer, acute myocardial infarction, and strokes), and severe physical disability. Specifically, in July 2019, we began offering L-type α [non-participating age-specific maturity term life insurance (specified surrender value suppression rate type)], J-type α [non-participating critical illness insurance (specified surrender value suppression rate type)], and T-type α [non-participating disability protection insurance [physical disability certificate-linked/specified surrender value suppression rate type)]. These products cater to the diverse needs of customers by allowing them to freely configure not only the insurance amount and period, but even the balance between premium and surrender value.

fig:L-type α Made-to-order insurance amount, Made-to-order insurance period, Made-to-order balance between premium and surrender value

Expansion of the Policy Conversion System (Switch)

To respond more flexibly to changes in needs after enrollment, in April 2020 we introduced the Policy Conversion System (Switch) that allows products in the same benefit field with different coverage periods to be switched (converted) between one another. The system applies not only to the traditional death benefit, but also to disability benefit (J-type and T-type) insurance.

This has further improved the flexibility of policies, allowing them to be revised in response to changes in business conditions and other factors.

fig:Example of switch (conversion) from “long-term coverage-type” to “renewal-type”

Launch of cancer stage limited J-type product

In December 2020, in order to ensure critical illness protection for more customers while keeping pace with medical technology advances and other changes, we launched our stage-limited cancer J-type product [non-participating critical illness insurance (stage III, IV cancer protection only, no surrender value type)], which focus on serious cancers (equivalent to stage III and IV) that have a significant impact on the running of a business.

Launch of HALFIT service

Since April 2020, free access to up to three sessions of the Neuro HALFIT exercise program, which promotes the functional improvement of the nervous and muscular system using the wearable Hybrid Assistive Limb (HAL)®. of CYBERDYNE, Inc., has been offered. This service, delivered as an exclusive ancillary service for our nursing-care insurance products, is intended to help prevent disease advancement and increase the independence of people who require relatively light levels of care while insuring them against financial risk in the event long-term care is needed.

About Neuro HALFIT

The Neuro HALFIT program uses the wearable Hybrid Assistive Limb (HAL)® to activate the activity loop of your brain-nerve system by epeatedly performing actions synchronized with your intentions, thereby inducing improvement in your brain-nerve-musculoskeletal systems even if you have difficulty moving your lower limbs on your own.

fig:A look at the different types of HAL programs / HAL lower limb type, HAL lumbar type, HAL single joint type

Safety Confirmation System

In order to respond to the wishes of SME owners to confirm the safety status of employees accurately and promptly in the event of large-scale disasters, in April 2019, Daido Life introduced a safety confirmation system. This service is equipped with all of the functions necessary for safety confirmations at SMEs in the event of a disaster, and is provided free of charge to policyholders who meet the requirements prescribed by Daido Life.

fig:Disaster occurrence. Automatic transmission function. 
	(Employees)Safety status response. Automatic tracking function. 
	(Managers)Response result confirmation. Automatic tabulation function.

Expansion of Services for Foreign Employees

Insurance needs are expected to increase due to further increases in the number of foreign workers. However, life insurance policies could not previously be purchased in cases where the application details could not be understood in Japanese. In order to respond to the wishes of SME owners to care for all employees regardless of nationality, from June 2019, Daido Life has implemented services for foreign employees (insured members) who have difficulty understanding Japanese.

By developing frameworks such as the preparation of explanatory materials in foreign languages and establishing multilingual contact points with interpreters, Daido Life has enabled applications from foreign employees for life insurance as welfare benefits.

fig:Explanatory documents, application form samples and explanatory videos in foreign languages

Target languages
Eight languages: Chinese, Vietnamese, Filipino, Portuguese, Nepalese, Korean, English, and Spanish (Languages of the top eight countries, in terms of the number of foreign workers)

Procedures that Connect

In order to improve the convenience of customer procedures and adapt to the “new normal” of coexistence with the coronavirus, we are trying to make all insurance procedures non-face-to-face as part of our Procedures that Connect initiative, so that customers can choose between "the security of face-to-face" and “the convenience of non-face-to-face" according to their needs. When purchasing an insurance policy, after deciding on coverage, customers can complete the enrollment procedure on their smartphone or PC at home or at work at their own leisure without any restrictions on time or place.

fig:Illustration of Procedures that Content
Advantages of remote procedures

■Anytime, anywhere

Customer completes the procedure on their smartphone without meeting with a sales representative

■Easy and convenient

Remote procedures such as verifying identity an d explaining important matters can be done on a smartphone by taking a photo or watching a video

■Procedure support by the operator

If the customer has any questions, the operator can facilitate progress by sharing the screen and demonstrating how to enter the information

Initiatives by T&D Financial Life

Development of Products in Response to Changes in the Social and Economic Environment

To respond to diversifying customer needs, T&D Financial Life has bolstered its product lineup and provides insurance products in a timely manner through banks and other financial institutions, as well as insurance shops where customers can drop in for consultations. For senior customers, it provides asset formation products for supporting a comfortable post-retirement life through the preparation of post-retirement expenditures and the need for protection of bereaved family members. For the working and childrearing generation, it offers protection-oriented products at an affordable price. In April 2020, we launched Kakei Ni Yasashii Shushin Iryo, which is a medical insurance product updated from a prior product that enables customers to fully prepare necessary insurance coverage for everything from one-day hospitalization to long-term hospitalization, lifestyle diseases, and advanced medical care. Moreover, in September 2020, we began offering Shogai Premium Japan 5. This product is the latest renewal of our Shogai Premium Japan series of yen-denominated whole life insurance, and enables customers to leave money for their family members while receiving money to use for themselves. In response to a rising awareness of nursing care and dementia coverage, we have newly established a Nursing Care and Dementia Prepayment Rider, which, in addition to the prior Nursing Care and Dementia Annuity Payment Transfer Rider, offers advance payment of death benefits in the case that “Care Level 4” or above of the public long-term care insurance system has been authorized or a diagnosis of certain types of dementia has been confirmed. In addition to eliminating any initial fees previously borne by customers, we have made reforms such as introducing a discount system for high costs.

Furthermore, in February 2021, we launched Hataraku Anata Ni Yasashii Hoken 2, a product that eliminates the death benefit and provides protection against loss of income and increase in expenses due to illness and injury. Customers may choose from two courses: the “annuity course,” which provides for a continuous loss of income due to the three major diseases or injury, and the “lump-sum payment course,” which provides for a temporary increase in expenses for treatment costs, etc., due to the three major diseases.

We launched Hybrid Asset Life in June 2021. This product is yen-denominated, single-premium variable whole life insurance that supports asset formation through self-provision in the era of the 100-year life by combining an investment trust with life insurance. We developed the product to help individuals enjoy life to the fullest by drawing down assets in a planned manner and to prepare them and their families for nursing care, dementia and inheritance while continuing to invest, with a focus on long-term diversified investment.

fig:Hybrid Asset Life, Shogai Premium Japan 5 fig:Kakei Ni Yasashii Shushin Iryo, Hataraku Anata Ni Yasashii Hoken 2

Initiatives for Improvement in Response to Customer Feedback

T&D Financial Life is working to make administration and system improvements that contribute to customer-oriented business operations. Such measures include collecting customer feedback, conducting interviews with sales agents, and studying the market environment, including various financial products, legal aspects, and industry trends. In fiscal 2020, we introduced an automatic assessment system for paperless application procedures, enabling customers to confirm whether they are eligible to enroll in an insurance policy on the spot. Furthermore, the company also launched a service in which a text message is sent to a customer’s registered cell phone number when, for example, correspondence sent from us has been returned due to the addressee being unknown.

Initiatives for Improving Customer Service Quality

T&D Financial Life is pushing ahead with various efforts to further improve customer satisfaction. In April 2020, we introduced Kaigo Concierge, a nursing care and dementia support service provided by internet infinity INC. for customers with insurance policies that cover nursing care and dementia. The service provides nursing care and dementia support services that are optimally tailored to a customer’s individual circumstances, including referrals to care managers and dementia prevention tools. In addition, in order to improve services for elderly customers and customers with disabilities, we established the new Family Registration Program, a system that allows a family member registered by a customer in advance to act as a proxy to verify policy details, obtain various claim forms, and carry out certain claim procedures on the customer’s behalf.

fig: Family Registration Program Outline

Initiatives by T&D Asset Management

Contributing to the Promotion of a Healthy Society through Investment

To ensure the long-term growth of the assets entrusted to the company by our customers, the active management of Japanese equities by T&D Asset Management emphasizes the analysis of not just financial information but also non-financial information such as ESG (environmental, social and governance) factors. In particular, we are contributing to solving social issues, such as maintaining health and supporting the elderly, through active investment (supply of risk money) in companies that contribute to improving people’s health. Examples include our “Japanese Equity ESG Research Fund” that makes selective investments in companies that excel from an ESG viewpoint, and our “Health-related Social Contribution Fund” that invests in health-related and health-management stocks.

Initiatives with Pet & Family Insurance

Insurance Protection for Precious Family Members

With the increased demand for pets due to the COVID-19 pandemic, more pet owners recognize their pets as family members, therefore interest in pet healthcare and its associated costs is growing. With our Pet & Family Insurance, we have taken these circumstances into consideration and have worked to address needs concerning pet healthcare costs. We provide Genki Number One, Genki Number One Slim, and Genki Number One Best, products that compensate for a portion of the cost of treatments for pets at veterinary clinics due to illness or injury. These products help to ensure that pet owners can receive veterinary treatment for their pets with peace of mind.

image:Genki Number One Best

Providing Information on Pets’ Lives

Pet & Family Insurance has posted on its website information for enriching pets’ lives. The website also features special contents titled “Pet News Storage” that introduce questions closely related to pets’ lives in an easily understandable fashion. It is regularly conveying information on various subjects related to pets in an attempt to deepen understanding of pets, which are precious family members.

image:Pet News Storage

Priority Theme 2
Provide Workplace Environments that Enable All People to Participate Actively

Basic Concept

We believe that in order to provide workplace environments that enable all people to participate actively, it is necessary to respect the individuality and diversity of all people, while realizing a healthy and safe work environment. In the T&D Insurance Group’s CSR Charter and Human Rights Policy, we clearly state our respect for the human rights of all people and the individuality and diversity of all employees, as well as our commitment to nurturing human resources and creating a workplace environment that guarantees health and safety for all.

Inadequate actions regarding respect for human rights in relation to business may result in the risk of losing the trust of society. We believe that in order to realize a sustainable society, it is necessary to support and show respect for the protection of human rights, and to promote the creation of a healthy and safe working environment where employees are able to respond to the needs of society. We also believe that such measures will serve as opportunities to further vitalize the Company, and are promoting various initiatives accordingly.

Human Resources Development Policy

Since its foundation, the T&D Insurance Group has promoted the nurturing of a corporate culture where a diverse workforce can feel job satisfaction and reach its potential, and has established a Group Human Rights Policy which aims to clarify the basic policy for human resource management within the Group. Under this policy, in which T&D Holdings and each Group company aim to improve their corporate value by leveraging the unique and specialized nature of their respective business strategies, each company formulates its own education and training plan and strives to develop and enhance the skills of its employees.

Initiatives to Provide Opportunities for Growth

The three life insurance companies conduct education and training, primarily through OJT (on-the-job training), group training, and support for personal development. These companies encourage autonomous career development by each employee, by actively helping them to acquire qualifications and offering a diverse curriculum, including correspondence education and e-learning.

In addition, systematic rotation is implemented to provide employees with a variety of business experience, allowing them to be more capable of carrying out work from a broad, company-wide perspective. Young employees are assigned to different parts of the organization and different job areas for a certain period after joining the company. By moving between the head office and branches, as well as sales and administration, these employees work to acquire basic knowledge and hone their skills. Similarly, with regard to management staff, employees who have experience as head office division managers are put in to positions such as branch general managers, while branch managerial staff are assigned to the head office, with the aim of improving their managerial capabilities.

Diversity Promotion Initiatives

The T&D Insurance Group has accelerated efforts to create a corporate culture where a diverse workforce can feel job satisfaction and reach their potential. Among these, the Group recognizes that enabling women to further reach their potential is an important driver of sustainable growth in corporate value, and that their active participation is a crucial management priority for the Group. With this in mind, the Group’s three life insurance companies are working to revise their respective personnel and compensation systems, as well as introducing various support systems to enhance employees’ work-life balance, including balancing work with childcare and nursing care. In addition, by fostering a Group-wide collaboration to reduce total working hours and encourage male employees to take childcare leave, we are making an effort to create rewarding workplace environments where everyone is motivated to play an active role. To steadily advance these initiatives and promote the active participation of female employees, the Group’s three life insurance companies have each formulated action plans based on their respective business models.

Action Plan: Promote Active Roles for Women at the Three Life Insurance Companies

fig:T&D Insurance Group has disclosed action plans for promoting the active participation of women and targets for promoting female employees to management positions. The ratio of female managers has been steadily increasing.

Employment of Persons with Disabilities

As of the end of March 2021, a total of 384 employees with disabilities, including 36 new recruits for fiscal 2020, worked at the three life insurance companies, which account for 2.60% of the total number of employees.

We have put in place several measures designed to create a comfortable workplace for employees with disabilities. As a pre-hire initiative, we encourage the attendance of a placement support worker at job interviews, so that job candidates can go through the screening process without worry. We also hold workplace tours for candidates to prevent assignment mismatches. After hiring, we strive to provide company-wide support, through measures such as preparing a comfortable working environment by introducing specialized computers and other equipment, and taking commuting routes into consideration. In addition, job coaches who specialize in support for employees with disabilities are dispatched to the company, and a placement support worker holds interviews together with the employee and his or her supervisor, and offers advice.

We will continue working to create a workplace environment that encourages and supports persons with disabilities in working comfortably, and to expand employment opportunities for persons with various disabilities.

Employment of People with Disabilities at the Three Life Insurance Companies
FY2018 FY2019 FY2020
Employment rate of people with disabilities (%) 2.56 2.52 2.60

Daido Life

With the aim of creating workplaces in which a highly diverse workforce can thrive, Daido Life continues to establish safe and comfortable working environments for people with disabilities. As part of this initiative, in February 2018 the Company set up ACT* at its head office. This administrative services team of employees with disabilities currently has 17 members (as of March 2021).

* ACT is both an acronym for Advance Challenged Team, and a reference to persons with disabilities acting, or taking part, in society.

The company has distributed communication boards and tablets installed with “UDTalk,” an app that converts voice to text in real time, to the head office and branches where employees with hearing disabilities work.

LGBT-friendly

Welcomed by the Group

Underpinned by its basic approach to respecting human rights expressed in the T&D Insurance Group’s Human Rights Policy, the Group strives to develop a workplace environment in which each and every employee can fully realize their own potential. From the viewpoint of diversity, each Group company is addressing LGBT (sexual minorities) issues by running training sessions and setting up consultation desks.

In addition, from December 2016 to January 2017, the Group held seminars regarding LGBT issues for executives, department general managers, and managerial staff. Approximately 1,700 people attended a lecture on the topic of LGBT compliance in companies by an outside lecturer, and attendees became more aware of the importance of engaging in LGBT initiatives as a company. In addition, working-level training sessions primarily targeting Group company human resources division managers and other human resources staff were held.

Daido Life

In April 2018, Daido Life began treating same-sex partners as spouses under the company’s leave and benefit program.

<Major Applicable Systems>

  • Leave, short working hours
  • Recreation facilities
  • Family transfer system
  • Company housing/transfer allowance
  • Daido Life Mutual Aid Fund (congratulations and condolence allowance system), etc.

Customer-oriented

The T&D Insurance Group’s three life insurance companies have also started to allow policyholders to designate same-sex partners as beneficiaries of insurance benefits, just like for a spouse, by submitting documents showing that the two people are in a partnership, such as a partnership certificate issued by a local government.

Example of Daido Life

Daido Life is expanding the areas in which same-sex partners living together are accorded the same treatment as spouses, including procedures for new policies, payments, and policy changes.

Response Date
Possible to designate as beneficiary for death benefits November 2015
Possible to designate as registered family in the Family Registration Program
Possible to sign on behalf of a partner for procedures such as new policies, payments when the partner is unable to do so for him/herself December 2016
Possible to designate as a preregistered proxy April 2018

Worker-friendly Work Environment

Work-Life Balance Initiatives

The T&D Insurance Group companies are strengthening various initiatives, including enhancement of childcare leave and other systems, as well as reduction of total working hours. Accordingly, employees can make full use of their skills and increase their performance at work, while fulfilling their responsibilities at home, such as housework, childcare, and nursing care. Furthermore, we believe that in order to promote the active participation of women, it is essential to create a workplace where women can continue working long term, while experiencing life events such as marriage and childbirth. As part of these efforts, the Group as a whole is striving to realize work-life balance by encouraging men to participate in childrearing, and the percentage of male employees taking childcare leave has reached 100% at the three life insurance companies.

Taiyo Life

Taiyo Life is taking steps to reduce overall working hours and encourage its employees to take paid leave. A number of flexible working options are on offer; for example, the company rolled out a system that allows workers to take time off in units of 10 minutes to look after their child if they have fallen ill or for nursing care, while the scope of Taiyo Life’s shorter working hours system was expanded to include employees with children up until the end of elementary school. Also, Taiyo Life’s flextime system can now be utilized by employees working shorter hours. The company also has other systems in place that go above and beyond what is required by law. For instance, a nursing care leave system that can be utilized for up to three years, a childcare leave system available to employees with children no older than three years, and paternity leave for male employees of one month or more. Also, in April 2020 Taiyo Life introduced a new system that lets employees work only three or four days a week if they need to take time off to provide nursing care or undergo cancer treatment. Support for employees balancing work with nursing care or medical treatment is also being expanded with cancer treatment being added to the scope of hospital leave, which was previously limited to pregnant employees, employees that had recently given birth, or employees undergoing infertility treatment.

Daido Life

Efforts are being made to reduce working hours, such as the implementation of automatic computer shutdown. In addition, the company is promoting work styles that allow employees to balance their jobs with life at home, such as encouraging employees to take paid leave and make use of the home-based work system. In 2017, the company was recognized by the Ministry of Internal Affairs and Communications (MIC) for initiatives such as its home-based work system, receiving the MIC Award as one of the Top 100 Telework Pioneers. Later, in February 2019, Daido Life was awarded the Excellence Award at the Telework Promotion Awards held by the Japan Telework Association, and in November 2019, the company took home the Shiny Telework Prize Excellence Award implemented and selected by the Ministry of Health, Labour and Welfare.

Further, in January 2021, the company introduced an hourly leave system for paid leave and caring for sick family members/ nursing care leave which enables employees to take leave in units of one hour. Also, in April 2021, the company launched its Work Experience Challenge system with the goal of supporting the development of each employee by providing them the opportunity to undertake work experience outside the company, and further, has been promoting initiatives for new working styles, such as the introduction of private shared offices which provides locations for employees to work outside of the office.

T&D Financial Life

As part of its pledge to proactively promote the creation of workplace environments where employees can participate actively in good health, T&D Financial Life has formulated the T&D Financial Life Health Declaration. In line with the Declaration, the company has implemented measures to improve employees’ health, including initiatives to reduce working hours by implementing a “No Overtime Day” and a “Leave Work Early Day” and automatically shutting down computers used for work.

It is fully implementing regular health checkups, conducts stress checks aimed at preventing mental health issues, has abolished in-house smoking areas, and prohibits smoking during working hours. Moreover, the company subsidizes the costs of engaging in sports through in-house club activities and similar. It is also engaged in specified medical check-ups and the provision of health insurance guidance based on Data Health Plans in collaboration with the Health Insurance Association.

Key Performance Indicator

The Group's three life insurance companies have set the ration of female managers as their Key Performance Indicator and are taking action to achieve the target.

Ratio of female managers (target and result)

Taiyo Life Daido Life T&D Financial Life
Target Maintain at 20% or over by March 2024 Maintain at above 15% by March 2022 More than 15% or over by April 2022
2014 19.1% 8.5% 8.2%
2015 19.0% 10.4% 9.1%
2016 19.6% 12.3% 9.6%
2017 19.1% 13.0% 11.0%
2018 19.5% 14.1% 11.5%
2019 19.4% 14.8% 13.0%
2020 20.4% 16.6% 12.5%
2021 20.4% 17.5% 14.5%

* The results of each year are as of April (including affiliated companies). Rounded to the first decimal place.

Priority Theme 3
Help Mitigate and Adapt to Climate Change

Basic Concept

A globally shared long-term target was established by the Paris Agreement, adopted at the 21st Session of the Conference of the Parties to the United Nations Framework Convention on Climate Change in December 2015, to keep the rise in global average temperature fully below 2°C in comparison to before the Industrial Revolution and pursue efforts to limit this rise to 1.5°C. Achieving net zero emissions and carbon neutrality by 2050 is required to realize this target. To transition to a low carbon/decarbonized society and adapt to climate change, it will be necessary to transform the industrial structure on a large-scale and modify our behavioral patterns. The T&D Insurance Group also remains cognizant of the fact that we must do our part as a member of society.

The T&D Insurance Group formulated the T&D Insurance Group Environmental Policy* to clarify the Group’s stance on the environment. The Policy is to carry out business activities with full awareness of the importance of environmental concerns, and to ensure that executives and employees understand that they must act in consideration of the protection of the global environment.

The Group will achieve sustainable growth along with society while fulfilling the public mission of life insurance and other businesses, and undertaking its corporate social responsibilities. In addition, based on the above Policy, the Group has set out its Green Purchasing Standards and Detailed Rules and gives priority to the purchase of products and services that help reduce its environmental impact when procuring a diverse group of goods ranging from office furniture, equipment and consumable supplies to real estate facilities and system equipment as well as in printing product brochures and policy documents. While climate change on a global scale is a risk for the continuity of the Group’s business activities, the Group considers it an opportunity to undertake new activities.

* The T&D Insurance Group Environmental Policy is available at https://www.td-holdings.co.jp/en/csr/csr-policy/environment.html

Disclosure of Climate-related Financial Information Based on the TCFD Recommendations

The Task Force on Climate-related Financial Disclosure (TCFD), established by the Financial Stability Board (FSB), formulated its recommendations for clarified, comparable, and consistent information disclosure regarding the risks and opportunities posed by climate change. These recommendations were announced in June 2017. Climate change is an issue to be addressed on a global scale. The effects of climate change have significant impacts on the lives of people, through changes in economic behaviors and society worldwide. The T&D Insurance Group has expressed its support for the TCFD recommendations, and is actively committed to disclosing climate-related financial information in an easy-to-understand manner.

Environmental Impact-reduction Initiatives

Environmental Initiatives

Reduction of CO2 Emissions

As over 90% of the Group’s CO2 emissions (Scope 1 + 2) arise from electricity use, we are taking actions to reduce CO2 emissions by setting targets for reducing electricity consumption and curbing energy usage.

Power-saving Efforts

Each year the T&D Insurance Group participates in a “Cool Biz” campaign from May to October (setting thermostats of air conditioners at 28°C) and a “Warm Biz” campaign from November to March (setting a room temperature at 20°C). In addition, as a power-saving measure to prevent global warming, the Group turns off or reduces the lighting in offices, meeting rooms, hallways and other areas when they are not in use.

“Lights Down” Campaign

As an initiative to raise the environmental awareness of each of the Group’s executives and employees, the T&D Insurance Group has been conducting a campaign in which it calls for a simultaneous switch-off of all the lights in offices twice a year. In fiscal 2020, this initiative was conducted in August and December. We will continue our initiative of a simultaneous switch-off of all the lights twice a year, in order to contribute to the prevention of global warming.

Forest Conservation Activities

Life insurance companies use vast amounts of paper, including life insurance pamphlets, policy provisions, and other documents, in the course of their business operations. To restore forest resources and preserve greenery, Taiyo Life conducts forest conservation activities. It has established Taiyo Seimei no Mori (the Forests of Taiyo Life) in Nasushiobara City (Tochigi Prefecture) and Takashima City (Shiga Prefecture).

The first Taiyo Seimei no Mori was established in March 2006 in Nasushiobara City, Tochigi Prefecture, as a project under the Forestry Agency’s Corporate Forest program. In cooperation with the Enna District Forest Office and others, we continuously conduct forest maintenance activities such as thinning trees and maintaining walking trails, in addition to inviting members of the Japan Down Syndrome Society and their families to take part in forest studies classes. Taiyo Seimei Kutsuki no Mori (Kutsuki Forest of Taiyo Life) was established in Takashima City, Shiga Prefecture, in November 2007. In collaboration with the Asosatoyama Center, a local NPO, we carry out forest maintenance activities, including maintaining forest roads and clearing fallen leaves from Japanese red pine forests. We also collaborate with local elementary schools to host the Donguri Project (Acorn Project), wherein elementary school students grow broad-leaf seedlings from acorns and then plant them in the forest upon their graduation.

photo:Group photo
photo:Thinning
Name of Forest Taiyo Seimei no Mori
(the Forests of Taiyo Life) (Tochigi Prefecture)
Taiyo Seimei Kutsuki no Mori
(Kutsuki Forest of Taiyo Life) (Shiga Prefecture)
Date of Establishment March 2006 November 2007
Area Approx. 4.8ha Approx. 12.7ha
CO2 Absorption 19t (Estimate by the Forestry Agency) 81t (Estimate by Takashima City)

Key Performance Indicator

T&D Insurance Group recognizes the importance of global environmental problems and has positioned the global environmental protection as an important issue. With this in mind, T&D Insurance Group has set the four key performance indicators (KPIs) of "CO2 reduction," "electricity consumption," "office paper consumption," and "green purchasing ratio" for reducing environmental impact and is taking action to achieve the targets through wide range of corporate activities. The "CO2 reduction target" is positioned as a "non-financial KPI" in the Group Long-Term Vision.

Group-wide CO2 reduction target

  • By 2025, we aim to reduce CO2 emissions* per unit of floor space by 40% compared to FY 2013.

* SCOPE1+2

For the “Targets and Results” of the four indicators, see “Group-wide Targets and Results” under “Initiatives to Address the Environment” of the Sustainability Library.

Priority Theme 4
Invest to Help Build a Sustainable Society

Basic Concept

With the main business of the Group being life insurance business, contributing to realizing a sustainable society through investment is one of the most fundamental roles of the Group. The sustainable and stable growth of society is essential in securing long-term stable profit through investment. The Group focuses on the impact that the investment activities of the institutional investors who manage long-term funds have on efforts to realize a sustainable world. The Group will contribute to the realization of a sustainable society through investment activities undertaken in consideration of the environment, society and corporate governance.

Responsible Institutional Investor

Signing of the Principles for Responsible Investment (PRI)

Daido Life, Taiyo Life, and T&D Asset Management have signed the Principles for Responsible Investment (PRI)*, which is supported by the United Nations.

Taiyo Life

In order to further fulfill its social responsibility as an institutional investor, Taiyo Life determined that it was essential to exert its influence for the betterment of society and the global environment through investment and lending activities to a greater extent, and to contribute to the realization of a sustainable society.

In line with this thinking, in March 2007, Taiyo Life became the first Japanese life insurance company to sign the PRI.

Based on these principles, Taiyo Life gives due consideration to ESG issues, namely, environmental (E), social (S), and governance (G) issues, and promotes asset management to achieve a sustainable society.

Daido Life

Daido Life supports the objectives of the PRI and became a signatory institution to them in November 2016. Based on these objectives, Daido Life is contributing to the formation of a sustainable society through promoting investing and lending that considers environmental, social and governance (ESG) issues. Specifically, the company is promoting lending and investment that aims to supply funds to companies and businesses that contribute to solving climate change and the development of social infrastructure. The company is also carrying out initiatives regarding asset management that incorporates ESG factors such as company analyses of investment processes.

T&D Asset Management

T&D Asset Management, to fulfill its responsibilities of being entrusted as an institutional investor that manages investments, endorses the concept of the PRI, and signed them in March 2012. In accordance with these principles, T&D Asset Management tackles ESG issues in a manner consistent with meeting the long-term interests of customers, fully grasping the status of investee companies. Accordingly, the company is also committed to pursuing the sustained growth of these companies, particularly through holding constructive dialogues with them and through the exercise of voting rights, with the aim of increasing the medium- and long-term investment returns on the funds entrusted to it by customers.

The status of each Group company’s PRI initiatives is reported in PRI Transparency Report. Enter the name of the company of interest into the search box at the following link:

* The Principles for Responsible Investment (PRI) are a code of conduct for the global financial industry that was proclaimed by Kofi Annan, the secretary-general of the United Nations in 2006. A commitment to these principles has been signed by over 4,200 financial institutions worldwide, and by 95 in Japan (as of August 2021).

T&D Insurance Group's ESG Investment Policy

In accordance with the T&D Insurance Group's Corporate Philosophy, the Group has established the T&D Insurance Group ESG Investment Policy, which expresses the Group's stance towards ESG investment.

As an institutional investor, contributing to achieving a sustainable society through investment is one of the most fundamental roles of the Group.

The Group focuses on the impact that the investment activities of institutional investors have on efforts to achieve a sustainable world. Through investment activities undertaken in consideration of the environment, society and corporate governance, the Group strives to grow continuously together with society while contributing to ensuring stable, long-term profitability and the formation of a sustainable society.

The T&D Insurance Group’s stance on Investment and Financing for Coal-fired Power Generation Projects

With regard to fossil fuel-related businesses such as coal-fired power generation, we recognize that the consumption of fossil fuels is one of the major factors driving environmental problems such as climate change and air pollution, and that the attitude of institutional investors in this sector is more important than ever before.

It is the Group’s policy not to make any new investments or loans to coal-fired power generation projects. However, we may consider investments and loans in cases where the environmental impact of the project will be reduced, for example through the development and application of new technologies for carbon capture and storage (CCS) or carbon capture, utilization and storage (CCUS).

Examples of ESG Investment and Financing

Taiyo Life, Daido Life, and T&D Financial Life carry out initiatives for the following types of ESG investment and financing.

Investments in environmental problem solving Green Bonds

We invest in Green Bonds, which financially support various projects by local governments and incorporated administrative agencies. These projects include working on “Creating Smart Energy Cities” and “Adapting to the Effects of Climate Change,” and promoting the convenience of urban rail, which is expected to be effective in improving the environment, including reducing CO2 emissions.

Conducting of green loans

We are endeavoring to conduct financing with the goal of supporting sustainable economic activities from an environmental aspect. Examples include the promotion of renewable energy, the development of eco-efficient technologies, reduction of the environmental burden, and the conservation of biodiversity. In particular, we have put efforts toward donation-containing green loans which include support for medical organizations in Myanmar.

Investment in and financing of renewable energy projects and energy efficiency projects

We have invested in funds for projects that are working to create domestic solar power generation to provide clean energy and have financed energy efficiency businesses. Through these efforts, we are contributing to the promotion of global warming countermeasures and the enhancement of energy self-sufficiency ratios.

Financing of the “Seawater Desalinization Project,” which can contribute to the resolution of water shortages in Australia

We financed a seawater desalinization project aimed at supplying drinking water in a public-private initiative by a state government in Australia. This financing is an initiative to contribute to the creation of social infrastructure in a region suffering from water shortages.

Participation in project financing of “Qualified Project, etc., for Airport Operation of the Seven Airports in Hokkaido,” which is intended to contribute to regional development and growth

We participated in the joint financing of a project to integrate the operations of the seven airports in Hokkaido, which were previously operated by separate entities. This financing is an effort to maximize the role of the airports as a key transportation hub and contribute to Hokkaido’s further development and growth.

Investment in “Social Bonds” which contribute to supporting education and employment in developing countries, supporting COVID-19 infection countermeasures, etc.

We are endeavoring toward investment and financing which can contribute to the realization of a sustainable society. Examples include “Social Bonds” aimed at supporting education and employment in developing countries, supporting COVID-19 infection countermeasures, etc. In particular, we are investing in and financing COVID-19 vaccine bonds, educational bonds, and the like.

Infrastructure financing for the Government of Togo

We provided financing to the Government of Togo with the aim of contributing to Togo’s economic growth and improving its people’s lives. In West African countries, including Togo, infrastructure development for economic and social development has become a social issue, and the funds to be raised through this project will be used to improve infrastructure such as ports and other facilities and to expand social welfare in Togo.

Investment in the “Fund Supporting Good Health,” “Japan Healthy Society Support Fund,” and “Healthy Society Contribution Fund,” which support projects that contribute to the promotion of human health

We invested in the Fund Supporting Good Health and the Japan Healthy Society Support Fund, with the aim of responding to the social issue of extending healthy life span. The former is for listed corporations in Japan that conduct businesses such as pharmaceuticals, healthcare, sports clubs, and health foods that contribute to the promotion of human health, while the latter supports projects that contribute to the promotion of human health.

Investment in companies that contribute to the creation of a sustainable society

Taiyo Life and Daido Life invest in the “T&D Japan Equities ESG Research Fund.” The fund selectively invests in companies with an outstanding ESG performance, through stock selection based on ESG research. T&D Asset Management established and manages the fund (management began in July 2015).