The T&D Insurance Group and Its Stakeholders
Management Reflecting Stakeholders’ Opinions
The T&D Insurance Group proactively engages in dialogue with stakeholders as set out in the T&D Insurance Group CSR Charter (see “4. Communication”). By taking every possible opportunity to interact, the Group’s three life insurance companies collect the opinions of policyholders, sales agents and other stakeholders and reflect them in their respective business management.
Proactive Information Disclosure
The T&D Insurance Group pursues proactive communication activities and works to make comprehensible information disclosures to customers, shareholders, investors, and all other stakeholders. To maintain and even heighten our trustworthiness in the eyes of society, T&D Holdings, Taiyo Life, Daido Life, T&D Financial Life, and Pet & Family Insurance have formulated Disclosure Rules*. In keeping with these rules, we are striving to secure the transparency of management and to practice Group-wide and well-managed information disclosure in a timely, fair and accurate manner especially in the event of an emergency.
* Based on its Disclosure Rules, T&D Holdings has prepared and makes available its Disclosure Policy.
Dialogues with Main Stakeholders
|Shareholders and investors||
Shareholders’ meetings, financial results briefings, individual meetings for institutional investors, and publication of shareholder newsletters
Customer feedback, customer surveys, customer meetings, business reporting meetings, Service Quality Improvement Committee, Service Supervision Committee, etc.
Education and training, human rights training, employee awareness surveys, dialogues and consultations with labor unions, an internal reporting system, etc.
|Protecting the environment and contributing to local communities||
Participation in the UN Global Compact, the Principles for Financial Action for the 21st Century, and the Japan Association for the United Nations Environment Programme (UNEP), support for the Japan Down Syndrome Society, working with the Japan Philanthropic Association, implementing Forests of Taiyo Life activities supporting activities by The Nature Conservation Society of Japan, etc.